Posted:2 days ago|
Platform:
Work from Office
Full Time
Designation: Customer Support Associate UK Voice Process
Working: 5 Days a week (Rotational week Offs)Shift: Day OR Night Shift UK (Rotational Shift)Shift Time: It will change as per Day Light SavingType of Process: UK Voice ProcessInbound Process: Non-Sales Profile
1. Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured
2. Respond to the needs of customers and provide excellent customer service.3. Complete call logs and reports handover jobs if needed.4. Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site.5. Obtaining authorization as appropriate for works exceeding set guidelines6. Using email to inform and receive instruction.7. Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors.8. Monitoring overdue orders through to completion.9. Ensuring set performance targets and KPIs are met.10. Managing and resolve customer complaints.11. To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy12. Any other reasonable duties which may be requested.
Excellent English verbal & written communication skills.
International Inbound & Outbound call experience.
5 Days working
Mediclaim
Paid Leaves
Ipath Infotech
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