CSA (Customer Service Associate)

Role Overview: As a Stock Replenishment Associate, your primary responsibilities include replenishing stock according to the planogram, cleaning stock and shelves daily, and merchandising stock to meet standards. You are expected to handle products with care to minimize damages, greet and assist customers, and convey customers" requirements to the department manager. Moreover, you are required to distribute baskets and trolleys to customers, ensure strict adherence to standard operating procedures (SOPs), and maintain a well-groomed and presentable appearance. Key Responsibilities: - Replenish stock based on the planogram - Clean stock and shelves on a daily basis - Merchandise stock to meet set standards - Handle products carefully to prevent damages - Greet and attend to each customer effectively - Communicate customers" requirements to the department manager - Hand over baskets and trolleys to customers as needed - Ensure 100% compliance with standard operating procedures (SOPs) - Maintain a well-groomed and presentable appearance Qualifications Required: - Previous experience in stock replenishment and merchandising - Strong communication skills to interact with customers and department managers - Ability to work in a fast-paced environment and handle products with care - Knowledge of planograms and SOPs for stock management *Note: The additional details of the company are not present in the provided job description.,