CS Associate NMD

The role of this position involves overseeing the management of a specific building and all associated soft/administrative services. It includes ensuring employee services such as housekeeping, pantry maintenance, food court operations, shifting assistance, pest control, tea vending, furniture maintenance, painting, civil work, carpentry, electrical work, mechanical services, and other utilities are all carried out in accordance with Service Level Agreements and Operational Level Agreements within the respective buildings or phases. This requires continuous coordination with department heads. Additionally, the responsibilities include meeting with employees to address improvement feedback received through surveys, implementing necessary corrections, and effectively communicating feedback to employees to ensure a closed feedback loop. Regular inspections of the buildings or phases must be conducted to monitor their upkeep. Ensuring the smooth operation and services of Business Centers within the buildings or phases is also crucial. It is important to oversee the maintenance of all fire safety equipment, ensuring they are in proper working condition, and that extinguishers are regularly tested and refilled on time. Maintaining the excellent condition of pantries, conference rooms, meeting rooms, and business centers within the buildings or phases is essential. Supporting employee engagement activities and events, correcting any unsafe conditions, liaising with module coordinators and fire wardens, and maintaining positive relationships with stakeholders to enhance service standards are key aspects of this role. Providing timely ground support during emergency situations, whether on-site or off-site, and ensuring the smooth execution of all VVIP visits are also part of the responsibilities. Coordinating support for relocation activities, such as arranging materials, loaders, vehicles, etc., and ensuring the seating plan is accurately updated in the system are additional duties involved in this position. The required skills and competencies for this role include effective execution, teamwork, customer orientation, result orientation, risk management, situational awareness, inventory management, and process orientation. As for the educational qualifications, knowledge of computer operations is necessary, with a preference for candidates with a background in Hotel Management or BBM. A post-graduate degree in management would be desirable. Candidates should possess a graduate degree along with strong communication and interpersonal skills, as well as a minimum of 3 years of relevant experience in a large Corporate Services department, hotel, IT industry, or factory setting.,