CRO/PRO

Job Description – Customer Relationship Officer (CRO) / Public Relations Officer (PRO)

About the Company
RS&RS Animal Health Care Pvt. Ltd. is a leading provider of animal and poultry health solutions, with a presence in 8+ states. We are committed to delivering safe, effective, and sustainable veterinary and aqua care products to improve animal productivity and welfare.

Job Summary
We are seeking a proactive and customer-focused Customer Relationship Officer / Public Relations Officer to strengthen client relationships, enhance customer satisfaction, and represent our brand with professionalism. The ideal candidate will manage client communication, handle queries, resolve complaints, and support promotional activities to ensure strong brand presence and customer loyalty.

Key Responsibilities

Customer Relationship Management:

• Build and maintain strong, long-term relationships with clients, distributors, and business partners.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Regularly follow up with clients to ensure satisfaction and encourage repeat business.

Public Relations & Brand Image:

• Represent the company at trade fairs, exhibitions, conferences, and promotional events.
• Develop and maintain relationships with key stakeholders, media, and community groups.
• Assist in preparing PR materials such as press releases, newsletters, and promotional content.

Sales & Support Coordination:

• Collaborate with the sales team to understand customer needs and provide appropriate solutions.
• Coordinate order processing, delivery schedules, and after-sales support.
• Share market feedback with management to improve products and services.

Reporting & Documentation:

• Maintain updated customer records and interaction history in the CRM system.
• Prepare periodic reports on customer satisfaction, service quality, and PR activities.

Required Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 2–4 years of experience in customer relationship management, public relations, or client servicing.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in MS Office and familiarity with CRM tools.

Preferred Attributes:

• Ability to build trust and rapport with clients.
• Professional appearance and confident presentation skills.
• Multitasking and time-management abilities.
• Fluency in English and Hindi (regional languages a plus).

Benefits:

• Competitive Salary Package.
• Incentives & Bonus Structure.
• Health Insurance & ESIC.
• Travel Allowance (as applicable).
• Training & Development Opportunities.

How to Apply:
Interested candidates can send their updated resume to [skvaishye@gmail.com] with the subject line: Application for CRO/PRO – RS&RS Animal Health Care Pvt. Ltd.

Job Type: Full-time
Pay: As per industry standards.

Job Types: Full-time, Internship
Contract length: 6 months

Pay: ₹10,882.53 - ₹39,619.80 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person