CRM TELECALLER

A Customer Relationship Executive (CRE) job description typically outlines the role of a professional who builds and maintains relationships with customers, addressing inquiries, resolving issues, and providing excellent service. They act as a bridge between customers and the company, ensuring a positive customer experience. Key responsibilities include proactively engaging with customers, understanding their needs, and providing solutions. Here's a more detailed breakdown of a CRE job description:Key Responsibilities: Customer Interaction: Handling customer inquiries, complaints, and feedback through various channels (phone, email, chat). Problem Solving: Identifying and resolving customer issues efficiently and effectively. Relationship Building: Developing and maintaining strong relationships with customers to foster loyalty and satisfaction. Information Gathering: Understanding customer needs and preferences to better serve their requirements. Documentation: Keeping accurate records of customer interactions and transactions. Data Management: Maintaining and updating customer information in databases. Sales and Lead Generation: Converting customer interactions into new business leads. Service Excellence: Ensuring prompt, polite, and professional service delivery. Following Procedures: Adhering to company policies and procedures related to customer service. Teamwork: Collaborating with other teams (sales, marketing, etc.) to provide a seamless customer experience. Performance Tracking: Meeting individual and team targets related to customer satisfaction and lead generation. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills are crucial for effective customer interaction. Problem-Solving Skills: Ability to identify and resolve customer issues effectively. Relationship Management Skills: Ability to build and maintain strong relationships with customers. Customer Service Orientation: A genuine desire to provide excellent customer service. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Data Entry and Management: Proficiency in using CRM systems and other relevant software. Technical Skills: Depending on the industry, technical skills related to the products or services may be required. Adaptability: Ability to learn and adapt to new situations and technologies. Time Management: Ability to manage time effectively and meet deadlines. Job Type: Full-time Pay: Up to ₹20,000.00 per month Benefits: Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Jagdalpur, Chhattisgarh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Work Location: In person