CRM System Administrator

QAD

4 - 7 years

5 - 9 Lacs

pune

Posted:9 hours ago| Platform:

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Skills Required

analytical project management data quality data integrity analytics system administrator crm system administration business operations marketing automation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Administer, configure, and maintain Salesforce and integrated revenue tools (e.g., Marketo, Gong, Vidyard).
Manage user roles, profiles, permissions, and security settings.
Create, maintain, and optimize workflows, automation rules, and approval processes to support business operations.
Develop and maintain dashboards, reports, and analytics for leadership and cross-functional teams.
Partner with Sales, Marketing, and Customer Success to identify process improvements and translate business needs into system solutions.
Ensure data quality, governance, and compliance across all systems.
Manage inbound support tickets, triage requests, and prioritize resolution in a fast-paced environment.
Communicate effectively with end users, providing timely updates, clear documentation, and training where needed.
Troubleshoot system issues, manage upgrades, and liaise with vendors as needed.
Document processes, configurations, and changes for ongoing system management.
Conduct regular system audits and performance monitoring
Assist with system-related projects

Bachelor s degree in Information Systems, Business, or related field (or equivalent experience).
system administration experience, ideally in Revenue Operations or a related function.
Hands-on experience with Salesforce administration; Salesforce Administrator certification preferred.
Familiarity with marketing automation (Marketo), LeanData, sales enablement (Gong, Vidyard), and other GTM tools.
Strong analytical, problem-solving, and project management skills.
Excellent communication skills and ability to collaborate across teams.
Ability to prioritize and manage multiple requests in a dynamic environment.

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