CRM Manger Female

Core responsibilities

• Customer support: Respond to customer inquiries and complaints promptly and efficiently across multiple channels.
• Relationship management: Build and maintain positive relationships with existing and potential customers.
• Data analysis: Analyze customer data to identify trends, provide insights, and improve strategies.
• Customer retention: Develop and implement strategies to retain customers, such as loyalty programs and targeted campaigns.
• Internal coordination: Collaborate with other departments like sales, marketing, and product development to ensure customer needs are met.
• Reporting: Provide feedback and reports on customer satisfaction, feedback, and campaign performance to management.
• System maintenance: Manage and maintain customer databases, ensuring accurate records of all interactions.

Key skills and qualifications

• Communication: Strong verbal and written communication skills are essential for effective customer interaction.
• Empathy and patience: The ability to understand and respond to customer needs with patience and composure is crucial.
• Problem-solving: Must be able to analyze situations and propose workable solutions.
• Technical proficiency: Experience with CRM software and other support tools is necessary.
• Time management: Ability to manage multiple tasks and prioritize work effectively.
• Professionalism: Maintain a positive and professional attitude while handling sensitive information.

Education and experience

• Education: A bachelor's degree in a relevant field like marketing or business administration is often preferred.
• Experience: Prior experience in a customer-facing role or with CRM software is highly desirable, with some positions requiring 5-6 years of experience.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• CRM software: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person