CRM Manager

Job Title: Customer Relationship Manager (Service)

Location: Bareilly, Uttar Pradesh
Company: Grover Trade Links Pvt. Ltd. (Authorized Dealership of Tata Motors Ltd.)
Industry: Automobile

About the Company:
Grover Trade Links Pvt. Ltd. is a trusted and leading authorized dealership of Tata Motors Ltd., committed to excellence in automotive sales and service. With a strong customer-centric approach, we aim to deliver top-quality service and genuine support to our clients.

Position Overview:
We are looking for a Customer Relationship Manager (Service) who will play a pivotal role in maintaining and enhancing customer satisfaction. The candidate will manage customer interactions, feedback, and service reminders, ensuring all customers receive exceptional service experiences.

Key Responsibilities:

• Act as a point of contact for customer inquiries and issues related to service
• Monitor Customer Satisfaction Index (CSI) and implement improvement actions
• Coordinate with service advisors to ensure service quality
• Ensure follow-up on pending customer issues and ensure timely resolution
• Maintain and strengthen relationships with existing clients

Requirements:

• Experience: 2–4 years in customer relationship management, preferably in the automobile industry
• Education: Graduation in any stream (MBA in Marketing or related fields preferred)
• Skills:
• Excellent communication and interpersonal skills
• Customer-focused with a keen eye for detail
• Strong problem-solving and multitasking abilities

What We Offer:

• Competitive salary and
• A dynamic work environment and growth opportunities

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• C B Ganj, Bareilly, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CRM: 2 years (Required)

Work Location: In person

Speak with the employer
+91 7088119811