Greetings from Vidal Health Insurance TPA Pvt Ltd., Openings For Medical Officer!!! - Non Clinical Role Immediate Joiner Preferred Qualification - BDS,BHMS,BAMS Job Location - Ahmedabad (Naraynpura) Roles and Responsibilities Should have medical knowledge. Providing quality services. Updating the new medical terms and conditions as per the policy. Should be good knowledge in Academics. Resolving Claims related queries and discrepancies, Following up and responding to queries of customers. Approving and Rejection of Payments to the Customers with all verification. Updating the Status of the Customers about the respective Claim/Preauth. Play as an intermediate role between the Insurance co., and the Customer. Handling Customer queries and giving a prompt reply to the customers through email. Preparing the Weekly consolidated reports of the team and updating to the Management. Assigning and Resolving Customer Queries through email. Raising Shortfall whenever it is necessary. Approving and Rejecting of Claim/Preauth after all necessary checks Interested Candidates Can Contact - Pratap Navane Contact No-8652886133 Mail ID- pratap.navane@vidalhealth.com

Key Responsibilities: Client Servicing: Address and resolve customer queries within specified TAT (turnaround time) for seamless claim processing. Provide accurate and timely claim-related information to customers , agents broker and insurer. Coordinate with customers and agents to facilitate cashless claim settlements efficiently. Liaise with internal teams such as enrollment, account management, claims, investigation, and support teams to expedite claim resolutions. Partner with the enrollment team to register policies for cashless and reimbursement processes. Respond to incoming calls and emails from customers, broker and insurer. Track and monitor customer queries, ensuring claims are resolved efficiently, with proper follow-ups. Work with the cashless/pre-authorization team to ensure cashless approvals are granted within TAT. Clearly explain claim status, query letters, and settlement details to customers and agents. Strong knowledge of insurance claim processes (cashless and reimbursement). Proficiency in coordinating with multiple stakeholders. Customer-centric mindset with the ability to handle queries professionally. Organizational skills to track, monitor, and resolve claims effectively. Requirement Strong communication and interpersonal skills. Ability to manage multiple stakeholders and priorities. Proficiency in claims management and customer relationship processes. Hands on experience in Ms Excel, Pivotable, Advance Excel etc... Working Location: Vidal Health Insurance TPA Pvt LTD. 2nd Floor, 202, Binali Complex, Opp. Torrent Power Zonal Office, AEC, Naranpura Cross Road, Ahmedabad, Gujarat 380013 Contact Details: Email: Pratap.navane@vidalhealth.com Phone:8652886133