CRM Head – Sales & Client Relationship

Job Overview:

 We are seeking a highly motivated and strategic CRM Head to lead our customer relationship and inside sales operations remotely from Kolkata or Mumbai. This role combines CRM leadership with hands-on sales responsibilities, focusing on improving client experience, driving revenue growth, and ensuring long-term client engagement.

Key Responsibilities:

 🔹 CRM Management:

Develop and execute CRM strategies to enhance client experience and retention

Maintain and manage CRM tools.

Monitor client journeys and ensure timely follow-ups and service delivery

Analyze customer data to create targeted communication and upsell strategies

🔹 Sales Leadership:

Drive B2B sales efforts and meet monthly targets

Handle high-quality lead follow-ups, conversions, and onboarding

Coordinate with the marketing team for lead generation campaigns

Pitch services and build customized proposals as per client needs

🔹 Client Communication & Reporting:

Be the single point of contact for key clients – pre and post-sales

Ensure high client satisfaction through proactive communication

Maintain detailed sales and CRM reports and present regular insights to management

📝 Requirements:

 ✅ 1-4 years of experience in CRM or Sales leadership roles, preferably in the telecom, martech, or communication platform industry

 ✅ Strong understanding of WhatsApp Business API, SMS platforms, RCS messaging, and related communication tools

 ✅ Excellent communication, team management, and client-handling skills

 ✅ Proven ability to drive lead conversions, sales closures, and client retention

 ✅ Comfortable working independently in a remote work (WFH) setup

 ✅ Analytical mindset with the ability to derive insights from client and campaign data