Crm Executive

Job Description

A Telecaller, also known as a Telemarketer or Telesales Representative, is someone who communicates with potential or existing customers over the phone to promote products or services, generate leads, or provide customer support . They act as the company's voice, building relationships, addressing inquiries, and ultimately driving sales or achieving other business objectives. Key Responsibilities: Outbound Calls: Making calls to prospective customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment. Inbound Call Handling: Answering incoming calls from customers, addressing their questions, resolving issues, and providing support. Customer Relationship Management: Building and maintaining positive relationships with customers, addressing their concerns, and ensuring their satisfaction. Record Keeping: Maintaining accurate records of customer interactions, updating CRM systems, and providing regular reports on call activity and results. Essential Skills: Communication: Strong verbal communication skills, including clear articulation, active listening, and persuasive language. Interpersonal Skills: Ability to build rapport, establish trust, and handle various customer personalities. Sales Skills: Persuasiveness, negotiation skills, and the ability to handle objections. Product Knowledge: Thorough understanding of the products or services being offered. Problem-Solving: Ability to identify and resolve customer issues effectively. Computer Skills: Basic computer skills for using CRM systems and other relevant software. Key Differences from Telemarketing: While often used interchangeably, "telecalling" and "telemarketing" can have subtle differences. Telemarketing primarily focuses on sales and lead generation, while telecalling may encompass a wider range of activities, including customer service and support. Career Growth: Telecalling can be a stepping stone to various roles in sales, customer service, or management. Many professionals start as telecallers and advance to positions like sales representatives, team leaders, or customer service managers. Role & responsibilities Preferred candidate profile