Crm Executive

Wow Momo Foods

1 - 2 years

0 - 3 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

Communication Skills Telecalling Management Skills Leadership Skills Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

communicates with potential or existing customers over the phone to promote products or services, generate leads, or provide customer support

Outbound Calls:
Making calls to prospective customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment.
Inbound Call Handling:
Answering incoming calls from customers, addressing their questions, resolving issues, and providing support.
Customer Relationship Management:
Building and maintaining positive relationships with customers, addressing their concerns, and ensuring their satisfaction.
Record Keeping:
Maintaining accurate records of customer interactions, updating CRM systems, and providing regular reports on call activity and results.

Essential Skills:

Communication:
Strong verbal communication skills, including clear articulation, active listening, and persuasive language.
Interpersonal Skills:
Ability to build rapport, establish trust, and handle various customer personalities.
Sales Skills:
Persuasiveness, negotiation skills, and the ability to handle objections.
Product Knowledge:
Thorough understanding of the products or services being offered.
Problem-Solving:
Ability to identify and resolve customer issues effectively.
Computer Skills:
Basic computer skills for using CRM systems and other relevant software.

Key Differences from Telemarketing:

Preferred candidate profile

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