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CRM Executive- Ahmedabad

CRM Executive- Ahmedabad

Vidal Health Insurance TPA Pvt Ltd

2 - 4 years

2 - 4 Lacs

Ahmedabad

Posted:2 months ago| Platform:

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Skills Required

Client Relationship Management Client Servicing Account Management Client Account Management CRM Customer Support Mediclaim TPA Client Retention Client Relationship Claims Processing

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Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Client Servicing: Address and resolve customer queries within specified TAT (turnaround time) for seamless claim processing. Provide accurate and timely claim-related information to customers , agents broker and insurer. Coordinate with customers and agents to facilitate cashless claim settlements efficiently. Liaise with internal teams such as enrollment, account management, claims, investigation, and support teams to expedite claim resolutions. Partner with the enrollment team to register policies for cashless and reimbursement processes. Respond to incoming calls and emails from customers, broker and insurer. Track and monitor customer queries, ensuring claims are resolved efficiently, with proper follow-ups. Work with the cashless/pre-authorization team to ensure cashless approvals are granted within TAT. Clearly explain claim status, query letters, and settlement details to customers and agents. Strong knowledge of insurance claim processes (cashless and reimbursement). Proficiency in coordinating with multiple stakeholders. Customer-centric mindset with the ability to handle queries professionally. Organizational skills to track, monitor, and resolve claims effectively. Requirement Strong communication and interpersonal skills. Ability to manage multiple stakeholders and priorities. Proficiency in claims management and customer relationship processes. Hands on experience in Ms Excel, Pivotable, Advance Excel etc... Working Location: Vidal Health Insurance TPA Pvt LTD. 2nd Floor, 202, Binali Complex, Opp. Torrent Power Zonal Office, AEC, Naranpura Cross Road, Ahmedabad, Gujarat 380013 Contact Details: Email: Pratap.navane@vidalhealth.com Phone:8652886133

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Vidal Health Insurance TPA Pvt Ltd

www.vidalhealth.in

Insurance / Healthcare

Bangalore

501-1000 Employees

2 Jobs

Key People

Ramanath Sunker

Managing Director
Satish Yadav

CEO
Chandran Ranganathan

Chief Financial Officer

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CRM Executive- Ahmedabad

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CRM Executive- Ahmedabad

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