CRM Executive

Job Description

Sunex Stones, a leading manufacturer of engineered quartz slabs based in Jaipur, is seeking a motivated and detail-oriented CRM Executive with a minimum of 2 years of experience. The role involves handling customer order processing, managing preform invoices, resolving customer complaints, and ensuring accurate maintenance of customer databases. The ideal candidate will be proactive, possess excellent communication skills, and be capable of managing CRM-related administrative tasks efficiently. Experience in a manufacturing or industrial setting is preferred. Key Responsibilities: Preform Invoice Management Order Booking Form Updates Document Management Customer Database Maintenance Customer Complaint & Grievance Resolution Handle customer calls, emails, and queries professionally Proficiency in Microsoft Office (Excel, Word, PowerPoint), Excellent verbal and written communication skills, Experience in customer service or CRM roles, Strong problem-solving and administrative skills.