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Renew+ Hair And Skin care
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CRM Executive

CRM Executive

Renew+ Hair And Skin care

0 years

1 - 3 Lacs

india

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

crm management data marketing engagement retention consistency service upselling training support communication excel word

Work Mode

On-site

Job Type

Full Time

Job Description

The CRM Executive is responsible for managing and maintaining the company’s customer relationship management system, ensuring accurate data, analyzing customer behavior, and supporting sales and marketing campaigns to improve customer engagement, retention, and satisfaction.

Key Responsibilities

Manage and update customer information in the CRM system.
Ensure data accuracy, consistency, and confidentiality.
Coordinate with sales, marketing, and service teams to track customer interactions.
Plan and execute customer engagement.
Identify trends, customer needs, and opportunities for upselling or cross-selling.
Provide CRM training and support to team members.
Monitor system performance and coordinate with all team
Handle customer feedback and escalate unresolved issues.

Requirements

Bachelor’s degree in Business Administration, or related field
Strong analytical and problem-solving skills.
Good communication and interpersonal skills.
Ability to work with cross-functional teams.
Proficiency in MS Office (Excel, Word, PowerPoint).

Prefer Female Candidates

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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