CRM Executive

NIKKAMAL JEWELLER PVT. LTD

0 years

0 Lacs

india

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

crm database service management scheduling engagement planning retention reports support marketing surveys

Work Mode

On-site

Job Type

Full Time

Job Description

Maintain and update customer database with accuracy.
Build and maintain strong customer relationships to enhance customer loyalty.
Handle customer queries, concerns, and complaints professionally and ensure timely resolution.
Make follow-up calls to customers for feedback after sales or service.
Coordinate with sales, service, and management teams for smooth customer communication.
Manage customer appointment scheduling and reminders (via calls, SMS, WhatsApp or email).
Execute customer engagement activities such as birthday/anniversary greetings, festival wishes, and promotional messages.
Track and monitor customer buying history and behaviour.
Help in planning and executing customer retention and loyalty programs.
Maintain records of walk-ins, follow-ups, leads, and conversions.
Generate daily, weekly & monthly CRM reports for management analysis.
Ensure high customer satisfaction and support improvement strategies.
Assist with marketing campaigns, events, or feedback surveys when required.

Job Type: Full-time

Work Location: In person

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