CRM Executive

0 years

1 - 3 Lacs

Posted:11 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Objective (Summary of the Position):

To clarify the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

PRIMARY RESPONSIBILITIES

  • To attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Open customer accounts by recording account information.
  • Maintain customer records by updating account information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Knowledge of 4QT software is must.

KNOWLEDGE AND SKILL REQUIREMENTS

· Graduate/Post graduate preferred.

· Demonstrable competencies such as teamwork, conflict management, negotiation & excellent interpersonal skills.

· Strong communication and presentation skills.

· Strong analytical and problem solving skills.

· Experience at working both independently and in a team-oriented, collaborative environment is essential.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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