CRM Executive

Job Title: CRM Executive
Experience Required: Minimum 1 Year
Location: D-231 , Sector 63 , Noida
Industry: [e.g., Education, Retail, Hospitality , etc
Employment Type: Full-time

Job Summary:

We are looking for a motivated and detail-oriented CRM Executive with 1 year of experience to manage and enhance customer relationships, support CRM campaigns, and ensure seamless communication across touchpoints. The ideal candidate should be familiar with CRM tools and possess excellent communication and data management skills.

Key Responsibilities:

• Manage and maintain customer database using CRM software.
• Handle customer queries, feedback, and complaints in a professional manner.
• Assist in planning and executing email/SMS/WhatsApp campaigns.
• Analyze customer data and generate reports for management.
• Coordinate with sales, marketing, and support teams for smooth CRM operations.
• Maintain regular follow-ups with clients to ensure satisfaction and retention.
• Identify and suggest improvements in CRM processes and communication flow.

Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum 1 year of experience in a CRM or customer service role.
• Familiarity with popular CRM software (e.g., Salesforce, Zoho, HubSpot).
• Strong verbal and written communication skills.
• Proficiency in MS Excel and data handling.
• Excellent organizational and time-management abilities.
• Customer-focused with a problem-solving attitude.

Preferred:

• Experience in [mention relevant industry, e.g., education, retail, etc.].
• Basic knowledge of digital marketing and automation tools.

Job Type: Full-time

Pay: ₹35,000.00 - ₹60,000.00 per month

Schedule:

• Day shift

Work Location: In person