CRM Executive

1. CRM Management & Optimization

• Manage and maintain the CRM database (e.g., Salesforce, HubSpot, Zoho, etc.) ensuring data accuracy, integrity, and consistency.
• Customize CRM workflows, pipelines, and dashboards according to business needs.
• Monitor user activity and ensure proper usage and adoption of CRM tools by sales and marketing teams.
• Generate and analyze reports on leads, conversions, sales performance, and customer engagement metrics.

2. Lead Management & Nurturing

• Track and manage leads through the entire sales funnel — from inquiry to closing and post-sale follow-up.
• Automate lead assignment, reminders, and follow-up processes to enhance conversion rates.
• Segment and score leads based on source, engagement level, and buying potential.

3. Customer Engagement & Retention

• Develop personalized communication strategies to maintain relationships with clients and investors.
• Manage post-sales follow-up processes, feedback collection, and referral programs.
• Coordinate with customer service and property management teams to resolve client issues promptly.

4. Marketing Coordination

• Collaborate with the marketing team to integrate campaigns (email, SMS, WhatsApp, social media) with CRM for targeted outreach.
• Track and analyze campaign performance within the CRM and recommend optimization strategies.
• Support event marketing (open houses, launches, etc.) with CRM-based invitation and follow-up systems.

5. Reporting & Analytics

• Prepare weekly/monthly reports on lead generation, conversion, customer engagement, and campaign performance.
• Identify trends and opportunities for process improvements and better client engagement.
• Provide actionable insights to management for strategic decision-making.

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 2 years (Required)

Location:

• BTM Layout, Bengaluru, Karnataka (Required)

Work Location: In person