Posted:19 hours ago|
Platform:
Work from Office
Full Time
Job Description Designation: Customer Relationship Management (CRM) Developing and implementing strong and long-lasting CRM strategies to improve a company's customer loyalty and retention. Conducting quality assurance surveys to determine customer satisfaction and using this data to improve areas of complaint. Deciding on a CRM system's structure and ensuring it harmoniously operates across every relevant department in an organisation. Communicating with customers directly through the CRM system and quickly solving customer problems. Monitoring customer behaviour and implementing strategies to ensure maximum profitability. Building and maintaining customer relationships to drive Return On Investment, customer retention and high customer satisfaction. Identifying potential new customers and target markets and communicating this information to the relevant departments to maximise profitability. Using marketing techniques (like email marketing, social media/digital marketing and campaign management) to update customers on the newest
Concorde Group
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