Posted:2 weeks ago|
Platform:
On-site
Full Time
● Maintain and update customer information within the CRM system.
● Generate daily, weekly, and monthly CRM reports for management.
● Ensure timely follow-ups by relevant teams.
● Organize customer data into groups for targeted marketing.
● Work closely with the sales and marketing teams to keep customer communication consistent.
● Provide assistance for CRM-related tasks and documentation.
● Review the list of abandoned calls from the call log/CRM/telephony system at the start and end of each day.
● Identify repeat callers or urgent leads quickly.
● Make a minimum of call-back attempts at different times of the day.
● If the customer doesn’t pick up, send a follow-up message (SMS/WhatsApp/email).
● Record every call-back attempt in the CRM.
● Handle WhatsApp & telephonic queries as per the CRM’s instructions.
Job Type: Full-time
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
Sundaram Steels
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