Maintain and update customer information within the CRM system. Generate daily, weekly, and monthly CRM reports for management. Ensure timely follow-ups by relevant teams. Organize customer data into groups for targeted marketing. Work closely with the sales and marketing teams to keep customer communication consistent. Provide assistance for CRM-related tasks and documentation. Review the list of abandoned calls from the call log/CRM/telephony system at the start and end of each day. Identify repeat callers or urgent leads quickly. Make a minimum of call-back attempts at different times of the day. If the customer doesn’t pick up, send a follow-up message (SMS/WhatsApp/email). Record every call-back attempt in the CRM. Handle WhatsApp & telephonic queries as per the CRM’s instructions. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid time off Work Location: In person
Maintain and update customer information within the CRM system. Generate daily, weekly, and monthly CRM reports for management. Ensure timely follow-ups by relevant teams. Organize customer data into groups for targeted marketing. Work closely with the sales and marketing teams to keep customer communication consistent. Provide assistance for CRM-related tasks and documentation. Review the list of abandoned calls from the call log/CRM/telephony system at the start and end of each day. Identify repeat callers or urgent leads quickly. Make a minimum of call-back attempts at different times of the day. If the customer doesn’t pick up, send a follow-up message (SMS/WhatsApp/email). Record every call-back attempt in the CRM. Handle WhatsApp & telephonic queries as per the CRM’s instructions. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid time off Work Location: In person