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AffinityX
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CRM Administrator

CRM Administrator

AffinityX

1 - 4 years

3 - 7 Lacs

Gurgaon / Gurugram Haryana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Salesforce Process Automation crm software Data Analysis Troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

As a CRM Administrator, you will be responsible for collaborating with our leadership, sales, account management, and operational teams, as well as with clients to develop ideal user experiences across the Freshworks system. Qualifications 1. 3+ years managing Freshdesk or a similar product like ServiceNow, Hubspot, Zendesk, JIRA Service Desk, Salesforce, Zoho Excellent knowledge of Freshdesk and Freshworks interfaces and APIs Background in evaluating and managing the third party apps to meet business and user experience requirements Experience integrating Freshdesk with other products like CRM, Telephony, Bots, AI tools, and other third party integrations (SMS, Email, WhatsApp and social media) Familiarity with Freshworks reports and analytics features Excellent English communication skills, both written and verbal Working knowledge of scrum and Kanban methodologies Project management experience a plus

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CRM Administrator