Crisis Management Centre Supervisor

The Crisis Management Centre (CMC) monitors, assesses and manages risks people, assets and business operations. leading the firms crisis management response to mitigate the impact of disruption, enable recovery processes, and ensure the safety of their people. The Crisis Management Centre Supervisor oversees day-to-day operations in the CMC, including incident response, threat monitoring, and travel security.

Responsibilities:

• Line management of CMC Analysts including hiring, development, training and drilling, and review
• Provide operational guidance and oversight to the team of CMC Analysts monitoring and responding to internal and external incidents, ensuring necessary effort/resource is appropriately allocated, and escalated
• Assist the CMC Manager in the strategic development of the CMC Analysts training and drilling program, this includes proficiency in responding to incidents, adherence to SOPs, and use of CMC tools and systems.
• Coordinate officewide mass communication drafting and issuance for policies and crisis response notification
• During an incident provide support firmwide crisis management procedures such as call management, and information gathering
• Direct the team and coordinate production and editing of threat reports and risk analyses
• Plan and coordinate crisis management related activities including firm-wide people accountability, crisis responder training and drills and other functional tests of crisis response mechanisms
• Compiling and maintaining risk and performance-related datasets to optimise operational performance and proficiency of the CMC
• Contribute to the ongoing identification and implementation of enhancements to the crisis management process, especially innovative uses of technology.

Skills / Requirements:

• Excellent communication skills in English and other Asian languages. Skills in other languages is advantageous.
• Critical thinking skills with a proven ability to work well under pressure, showing good judgement and ability to escalate in a calm and efficient manner
• Strong understanding and interest of APAC and global geopolitical affairs
• Highly proficient in incident management protocols and CMC tools, particularly in mass communication and treat monitoring
• Demonstrable team leadership skills and management of personnel capability. Able to support and develop individuals to maximise their potential, particularly in giving feedback on performance and guiding or editing the work of others
• Good organisational skills and ability to prioritise simultaneous incidents and requests
• Confident collecting and analysing information from various sources to create threat reports relevant to the firms threat exposure
• Computer skills (Microsoft Office)

Salary: Best in industry (Negotiable for good candidate)