Credit Specialist

As a part of Team Amex at American Express, you'll be backed by a 175-year history of innovation, shared values, and Leadership Behaviors. Your work will have a significant impact as you contribute to defining the future of American Express. Your voice and ideas will be valued in this dynamic environment. In this role, you will: - Put enterprise thinking first by aligning with enterprise priorities and balancing customer and shareholder needs. - Lead with an external perspective, challenge the status quo, and bring continuous innovation to existing processes. - Demonstrate learning agility, make quick decisions with integrity, possess strong analytical and problem-solving skills, and have a strong will to win. - Build strong relationships, manage effectively, and influence stakeholders. - Exhibit exceptional verbal, written, and interpersonal communication skills. Minimum Qualifications: - Graduates/Undergraduates with 1-10 years of International BPO calling experience. - Excellent communication skills. - Comfortable working in a 24/7 work environment. - Analyze risk on customer accounts, make sound decisions for recovery while maintaining high customer satisfaction levels. - Meet and exceed metrics on transactional quality, compliance regulations, and productivity goals. - Ensure maximum recovery on Card Members" accounts through Inbound/Outbound calls. Preferred Qualifications: - Credit and Collections experience with a reputed organization. American Express offers benefits to support your holistic well-being, including: - Competitive base salaries and bonus incentives. - Support for financial well-being and retirement. - Comprehensive medical, dental, vision, life insurance, and disability benefits. - Flexible working model with hybrid, onsite, or virtual arrangements. - Generous paid parental leave policies. - Free access to global on-site wellness centers and counseling support through the Healthy Minds program. - Career development and training opportunities. Please note that the offer of employment with American Express is subject to the successful completion of a background verification check as per applicable laws and regulations.,