Credit Control Analyst - O2C

Role & responsibilities

The job holder follows existing processes, procedures and guidelines during

their daily tasks which involve the timely and efficient collection of cash from

customers while maintaining the integrity and accuracy of the debtors ledger.

Certain problems that arise can be resolved after further investigation such as

the release of goods for dispatch, in case the customer is on Stop list, following

receipt of authorization.

The jobholder will have to work in a share service setup

while dealing with other countries w.r.t Credit Control and collection.

It also involves a high degree of communication with customers in persuading

them to settle their accounts in timely manner. Failure to do so can have a

detrimental impact on the business' cash flow.

The role also requires the job holder to interact with intercompany and central

bank to make sure all payments are notified on time, It also requires holder to

build and maintain strong, trusting relationships with certain internal

departments and customers.

Following clearly defined processes and procedures will allow the job holder to

make daily decisions. Other more difficult decisions are directed to the line

manager. Incorrect decisions could have a detrimental impact on the company's

reputation.

Role requires the job holder to develop short term plans on how to achieve their

objectives or reducing outstanding debts and ultimately improving the cash

flow of the business.

Although the job holder works within well-established processes and

procedures, they are expected to come up with suggestions for improvement,

such as the efficiency in posting invoices in the appropriate system or the report

and administration of due dates.

The job holder is expected to prepare Insurance certificates, Sending Auto

Emails Payment Reminders, Customer Ledgers Signoffs, Preparing monthly

outstanding files and clearing unadjusted credits & advances.

Knowledge of TDS is appreciated.

Preferred candidate profile