1736 Credit Cards Jobs - Page 33

and Responsibility Responsible for selling credit card to new to bank customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations) Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team. The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank. Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies. Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity. Drive credit card sales via various channels like open market & banca sales. Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases. Tracking of application till final card out is a team leaders responsibility. Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards. Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers. Closing the customer complaints within stipulated TAT Keeping up-to-date knowledge on products, policy and competition and download the same to team. Following and adhering to the strict KYC norms set for the team. Being disciplined & adhering to all company policies, procedures and business ethics codes. Engage & educate customers on credit card product usage. Job Specification & Skills Required- Graduate (Any Stream) from accredited universities. Age up to 36 years max. Exp 0 2 years (Relevant Industry) Team management, Hiring , Motivating & Training. Good communication skills & presentable on field. Customer interaction & Query Management. Adherence to all the compliance standards. Should possess leadership skills with proactive approach.

Key Responsibilities: Achieve and surpass assigned sales targets Hire, train, and manage a team of sales officers. Foster and maintain long-term relationships with clients Maintain strong client relationships Required Candidate profile Candidate Requirements : Minimum 1+ Years of Proven Sales Experience Bachelor Degree is Mandatory Must be a Local Candidate Age Criteria 22 - 38 For More Info : HR Joyita / PH - 91042 59328

We are seeking an energetic and results-drivenPartnership Associateto join ourField Sales teamin Delhi NCR. This role will involve actively engaging with potential partners in sectors like restaurants, hotels, salons, and retail outlets to drive the adoption ofTide Cards. You ll be working in the field, identifying new partnerships, managing relationships, and driving the growth of Tide s presence in the market. Key Responsibilities: Identify and prospect potential partners (restaurants, hotels, salons, and retail outlets) in Delhi NCR, promoting the Tide Prepaid and Credit Cards for their business needs. Manage the acquisition pipeline, converting leads into successful partnerships through consistent follow-ups, pitches, and closing deals. Actively engage with prospects in the field, visiting potential partners in person to present and pitch Tide s financial solutions, focusing on theTide Cards. Assist new partners with the onboarding process, ensuring they are well-equipped to utilize Tide s offerings and achieve success with the product. Collaborate with internal teams to activate monthly marketing strategies, promoting Tide s offerings in restaurants, hotels, salons, and retail outlets. Identify and address any issues or concerns faced by partners, escalating them to internal teams for resolution in a timely manner. Develop long-term relationships with partners by identifying growth opportunities, driving further engagement, and ensuring continued success. Monitor competitors and trends in thePayments, Prepaid Cards, and Credit Cardssector, staying informed on market dynamics and sharing insights with the team. What Makes You a Great Fit: Around 3 years of experience in field sales, preferably in thePayments, Prepaid Cards, or Credit Cardsindustry, focusing on partnership development and client acquisition. Familiarity with thepayments or fintech industryand a strong understanding ofPrepaid and Credit Cardssolutions. Excellent interpersonal and communication skills to engage with potential partners and stakeholders effectively. Proactive with a self-starter attitude and the ability to work independently in a field sales environment. Strong focus on achieving sales targets and driving business growth with attention to detail and persistence. Ability to think creatively and develop innovative solutions to drive new partnerships and maximize existing relationships. Comfortable with hands-on, field-based work, visiting partners directly and understanding market dynamics at the grassroots level. Ability to work closely with internal teams and contribute to the overall success of Tide s objectives.

Greetings from NCG! Sales manager role with one of our top banking customer. We are actively hiring Sales Manager and Field Sales Manager positions across PAN India locations. If you're passionate about sales, enjoy working in a dynamic environment, and are ready to join immediately, wed love to meet you! Role: Sales Manager / Field Sales Manager Location: PAN India Experience: 1+ Years in Sales / Insurance/ Field Sales preferred Notice Period: Immediate joiners highly preferred Key Responsibilities: Develop and execute sales strategies to meet revenue targets Lead field sales initiatives and manage regional teams Foster strong client relationships and customer satisfaction Generate new business opportunities and partnerships Provide timely reporting and market insights Ideal Candidate Should Have: Proven sales track record Strong communication and negotiation skills Ability to lead and manage field operations Willingness to travel extensively across assigned regions Quick Step to Proceed: Take a short AI-based interview by clicking the link below. This helps us fast-track your application. Our team will review your response and reach out to you shortly. https://welocity.ai/schedule-interview For further queries or related any queries feel free to reach out to me via octo@welocity.ai Thanks and regards Chiranjeevi Nanjunda

Hello There, Greeting for the day..! We would like to inform you that, we have a full time opportunity with our client at Bangaluru location. Here are the below deatils- Role-Senior Business Analyst Exp Range-7-12 Year Loaction- Bangaluru MNC Client Skill- Business Analyst, Cards issuing, Vision plus, Cards BA, credit cards Role & responsibilities Candidate Requirements To succeed in this role, will need: An ability to look holistically across technology, people, process and data when defining solutions A requirement-driven (not solution-driven) attitude to Business Analysis Great people skills you will be working with a variety of technical, business and product personnel at junior, mid and senior levels of the organization High quality standards we pride ourselves on the accuracy and quality of our delivery An interest in technology and the payments industry We are looking for bright, highly motivated, and ambitious Business Analysts to join our team. The position involves eliciting and documenting business requirements, working directly with product teams and clients, as well as seeing each project through development, testing and implementation. The successful candidate will be expected to work in a professional manner alongside other teams as well as on their own. Following skills will be required: •An ability to look holistically across technology, people, process and data when defining solutions. •A requirement-driven (not solution-driven) attitude to Business Analysis •Great people skills you will be working with a variety of technical, business and product personnel at junior, mid and senior levels of the organization. •High quality standards we pride ourselves on the accuracy and quality of our delivery •An interest in technology and the payments industry. The candidates must: •Have demonstrated experience in Business Analysis (product/solution definition preferred) •Have passion for business solutions. •Be a self-starter, and work well in a team •Be fluent in English, both written and spoken •Have the following technical skills: Proficient Microsoft Office User (Word, Excel, PowerPoint, Visio) Proficient in the use of Confluence and Jira Agile delivery tools Proficient in the use of Microsoft Vision •Have managed a team of 3+ Business Analysts Preferred Qualifications •7 + years of related experience. •Bachelors Degree or equivalent work experience and/or Certifications. •Several years of practical experience in client facing business analysis and works independently in complex situations and tasks. Thanks & Regard Umesh Ghode

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises.

Vijaya Diagnostic Centre P. Ltd. is looking for SENIOR EXECUTIVE - RELATIONSHI to join our dynamic team and embark on a rewarding career journey Strategic Planning: Participate in developing the organization's long-term strategic goals and objectives Identify opportunities for growth and improvement and develop strategies to achieve them Leadership and Management: Provide leadership and guidance to teams and departments within the organization Set goals, monitor performance, and ensure effective execution of plans Foster a positive work culture and motivate employees to achieve their best Decision Making: Make critical decisions that impact the organization's direction, resources, and operations Analyze data, evaluate risks, and consider various factors to make informed and strategic decisions Stakeholder Management: Build and maintain relationships with key stakeholders, such as clients, customers, investors, and board members Engage with stakeholders to understand their needs, address concerns, and ensure alignment with organizational goals Financial Management: Oversee financial performance, including budgeting, forecasting, and resource allocation Monitor financial metrics, identify areas for improvement, and implement strategies to optimize financial outcomes Business Development: Identify and pursue new business opportunities, partnerships, or collaborations that align with the organization's objectives Lead efforts to expand the organization's market presence and generate revenue growth

Job Cashier We are currently seeking a professional Cashier to join our team. As a Cashier, you will be responsible for handling customer transactions accurately and efficiently. Your main duties will include scanning items, processing payments, and providing exceptional customer service. Responsibilities: - Greet customers and provide them with a positive shopping experience - Scan items and ensure pricing is accurate - Process payments using cash, credit cards, or other forms of payment - Issue receipts, refunds, and change to customers - Maintain a clean and organized checkout area - Answer customer inquiries and resolve any issues or complaints - Collaborate with other team members to ensure smooth and efficient operations - Follow all company policies and procedures regarding cash handling and customer service : - Proven work experience as a Cashier or in a similar role - Basic mathematical skills - Excellent interpersonal and communication skills - Strong attention to detail - Ability to handle transactions accurately and efficiently - Customer-oriented mindset - Ability to work in a fast-paced environment - Flexibility to work evenings, weekends, and holidays as needed If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Cashier and contribute to our success in delivering an outstanding shopping experience to our valued customers. Apply now! Work Experience -

Develop and implement effective analytics strategies to drive business growth. Analyze market trends and competitor activity to identify opportunities and threats. Collaborate with cross-functional teams to design and launch new products and programs. Provide data-driven insights to inform business decisions and optimize sales performance. Design and implement predictive models to forecast customer behavior and preferences. Monitor and report on key performance indicators to measure the effectiveness of analytics initiatives. Job Requirements Strong understanding of credit card sales, product, and programs. Experience with analytics tools and technologies. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Strong communication and presentation skills. Ability to interpret complex data sets and provide actionable recommendations.

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores. Job : Qualification- Graduate / MBA

Relationship Manager-Loan Against Property Location Mumbai Reporting Relationships Location Manager The ‘Loan Against Property (LAP)’ Business vertical is the part of ‘Secured Assets’ division of the Consumer Bank. This vertical specializes in acquiring retail customers for funding against Residential, Commercial & Industrial Properties. We also provide loans for purchase of Commercial Properties and funding with Lease Rental Discounting. The target customer segment is small & medium traders, manufacturers & service provides and self-employed professionals. We have recently started funding Salaried customers also. The vertical has Pan India presence with coverage in most of the major towns of the country. The Sales team comprises Relationship Managers (RMs) who are responsible for acquiring LAP customers from various channels i.e. Direct Marketing Agents, Direct Sales Teams, Branch Banking & Other Group Businesses etc. Manage sales for Loan against Property business from cross channel and open market Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF/ Working capital. Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Experience in SECURED LOAN SALES is Must Job : Qualification - Graduate / MBA Skills & Experience – Minimum 2 years work experience in Home Loan /Mortgage Sales with DMA/DST/Bank Branches Customer relationship management skills Sales and service orientation

Credit Manager-Business Loans-Credit Dehradun, Uttarakhand, India Be the First to Apply Job requirements: Function Credit Card - Credit Role Credit Underwriters Designation M2 Grade CTC 4 Lakhs to 5 Lakhs max (do not disclose the CTC) Experienced – Minimum 2 years’ experience in Underwriting (preferably Credit Cards) Location Goregaon & Thane (candidates staying about an hour max from office location). To screening and evaluate customer proposals credit cards under various programs as per Cards Credit policy under various programs & KYC guidelines. Analysing financials and evaluating customer credit worthiness for approving or rejecting credit card applications. Maintaining and processing cases under defined TAT by Bank. Ensure to maintained acceptable audit quality report Co-coordinating with verification agencies to get timely verification reports, cross-verifying reports.

Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores. Job : Qualification- Graduate / MBA

Credit Card Portfolio Manager About Kotak Mahindra Bank: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 2 lakh crore. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at http://www.kotak.com Job roleCredit Card Portfolio Manager Kotak Credit Cards is the 5th Largest Credit Card issuer in the country by volume. As a portfolio manager for Credit Card business, you will be responsible for developing and executing strategies to increase spends, transaction activation, improve customer engagement, and manage right balance between risk and profitability. Liaise with various merchant to execute deals and run portfolio offers such as quick commerce, travel, apparels, e-comm. Analyze portfolio metrics (spend, attrition, engagement) at customer segments, MCC, category and suggest portfolio actions to drive customer engagement. Work in close collaboration with alliance, product, marketing, ops, legal and compliance team. Build high levels of engagement with aggregator partner to explore opportunities by adding new merchants and customer offers. Optimise offer communication to ensure effective communication with lower cost. Work in close coordination with analytics team and analyse effectiveness of portfolio actions and campaign scorecards. Ensure all customer issues are resolved within TAT. Responsibilities: The portfolio manager will be the key stakeholder to drive card activation and onwards customer engagement. Execute portfolio spends campaign and track performance He/ She is expected to track all business targets and ensure the same are achieved. He/ She is expected to introduce strategic business initiatives that help drive spends and activation. Lead engagement with partners such as bookmyshow, District etc to participate as bank sponsors. : Minimum 5-7 years of post MBA experience or Undergraduate (CA) in managing cards portfolio. Strong analytical skills to understand spend patters, customer segments. Flexible to constantly iterate. Very granular with an eye for detail. Grade: M4

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

Digital Projects Lead – Credit Cards (M7) About the Role: We are seeking a strategic and innovative Digital Project Lead to lead the end-to-end development and optimization of our Credit Card digital projects. In this role, you'll manage a team of project managers focused on enhancing the digital customer experience, driving adoption, and delivering business growth through our digital initiatives for the business. Key Responsibilities: Product Strategy & Roadmap: Define and own the digital roadmap for the credit card business, aligning with overall business goals and customer needs. Team Leadership: Lead, mentor, and grow a team of project managers for digital projects. Stakeholder Management: Collaborate with marketing, credit risk, operations, compliance, and tech teams to deliver digital projects for the business. Ensure necessary project approvals are procured from all stakeholders. Data & Insights: Use customer insights, analytics, and competitive intelligence to drive feature development and prioritization. Regulatory Compliance: Ensure all digital project initiatives comply with regulatory guidelines and internal policies. Required Skills and Experience The candidate should possess the following attributes: Post Graduate with 10+ years of work experience in banking / financial services / securities in the business process / ORM teams, Experience in credit cards / retail lending processes will be preferable. Experience in driving key projects and digitization processes for business Should possess good communication / interpersonal / problem solving skills and has to be a quick learner.

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores. Job : Qualification- Graduate / MBA

Credit Manager-Business Loans-Credit Dehradun, Uttarakhand, India Be the First to Apply Job requirements: Function Credit Card - Credit Role Credit Underwriters Designation M2 Grade CTC 4 Lakhs to 5 Lakhs max (do not disclose the CTC) Experienced – Minimum 2 years’ experience in Underwriting (preferably Credit Cards) Location Goregaon & Thane (candidates staying about an hour max from office location). To screening and evaluate customer proposals credit cards under various programs as per Cards Credit policy under various programs & KYC guidelines. Analysing financials and evaluating customer credit worthiness for approving or rejecting credit card applications. Maintaining and processing cases under defined TAT by Bank. Ensure to maintained acceptable audit quality report Co-coordinating with verification agencies to get timely verification reports, cross-verifying reports.

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

Job role: Manage sales and distribution through the cross channel and open market channels Ensure unilateral growth by adding new DSAs / Branches Manage and grow the Direct Sales team and focus on increased Productivity Marketing and encashing catchment areas Meeting HNI clients and explaining various products related to Loan against property/HF Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets Responsible for Project approvals of Builders Ensure additional revenue generation through cross – sell & Multi selling of Insurance, CASA , Credit Cards etc. Training & Development of the DST Team and DSAs Liasoning with Internal teams for business like Credit, Legal, Technical, RCU & Operations Responsible for end to end processing of the case and updating the status of the same to the customers. Ensuring Top Class service for Customers for better NPS Scores Job : Qualification - Graduate / MBA Skills & Experience – Customer relationship management skills - Sales and service orientation

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for serving customers across multiple channels as a single point of contact ( Email/ Voice/ Chat etc) as an OMNI-channel specialist, part of Super Premium team in customer services specializing in managing relationship of HNI / Premium/ VVIP customers. Role Accountability Provide servicing to customers across channels (Email/ Voice/ Chat etc. ), ensuring optimum service levels to enhance customer experience Ensure minimal repeated errors on Escalations and EWS(Early Warning System) cases by working closely with Quality and training team Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process Ensure maintenance of TAT of resolution across sub-processes Perform process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time Resolution rate CSAT Productivity and accuracy Adherence to Process TATs Zero Avoidable Escalation Process Adherence as per MOU Technical Skills / Experience / Certifications Experience of handling VIP/ Premium customers in service delivery Competencies critical to the role Stakeholder Management Problem Solving Detail Orientation Analytical ability Qualification Graduate in any discipline Preferred Industry FSI