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Blue Star MEA
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CPAG - UPSD (Vijayawada)

CPAG - UPSD (Vijayawada)

Blue Star MEA

0 years

0 Lacs

Vijayawada Andhra Pradesh India

Posted:3 weeks ago| Platform:

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Skills Required

maintenance audit service data drive engagement processing management communication presentation negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

"> Regular review of open complaints and ensure response time and its closure as per SLAs> Achieve Revenue generation targets.> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.> Maintain Customer i-base hygiene and regularly update end user data in system> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.> Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.> Competitors and market feedback on time to HQ.> System and process implementation at all channel partners"

Key Responsibilities

">Knowledge of products (RAD/RPD)>Technical knowledge about Service offerings and Channel Management>Vendor & business associates/ Dealer management>Knowledge of Revenue Generation (AMC, Spare parts)>Excellent Communication & Presentation skills>Interpersonal and negotiation Skills"

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CPAG - UPSD (Vijayawada)