Counsellor

Job description:

Role Overview:

The Counsellor will be responsible for interacting with students and parents, providing accurate information about our courses, guiding them in career choices related to Defence Services, and ensuring smooth admissions through effective counselling.

Key Responsibilities:

• Handle walk-in inquiries, telephonic calls, and online leads effectively.
• Provide information about courses, fee structure, admission process, and career opportunities in Defence.
• Counsel students and parents on choosing the right program as per eligibility and career goals.
• Maintain follow-up with leads (calls, WhatsApp, emails) to convert into admissions.
• Achieve monthly/quarterly admission targets as set by the management.
• Maintain records of inquiries, admissions, and daily reporting to management.
• Assist in seminars, workshops, and marketing events organized by the institute.
• Support students with admission formalities and documentation.
• Collaborate with the tele-sales/marketing team for lead generation and conversions.
• Ensure student satisfaction by resolving queries politely and promptly.

Key Skills & Competencies:

• Excellent communication and interpersonal skills (Marathi, Hindi, English preferred).
• Strong convincing and counselling skills.
• Ability to build rapport with students and parents.
• Goal-oriented and result-driven.
• Basic computer knowledge (MS Office, CRM tools, Google Sheets).
• Qualifications & Experience:
• Graduate in any discipline (Education/Defence background preferred).
• 0–3 years of experience in counselling, admissions, or customer service.
• Freshers with strong communication skills are encouraged to apply.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person