Counsellor - Australia & Ireland For Pune/ Ahmedabad

Role & responsibilities

• Knowledge on Destination Education System
• Ensure delivery of high level of service to students and Destination client institutions
• Provide authentic, un-biased and updated information on Destination institutions and courses and IDP services
• Ensure that students are aware of IDPs roles and responsibilities and limitations with respect to securing admissions and student visa approval
• Advise students to enrol for IELTS through IDP and provide information on IELTS score requirements for relevant institution and course
• Counsel student walk-ins in reasonable time frame; prioritize students with appointments
• Ensure that all institution applications are processed efficiently with the appropriate documentation and certification followed by prompt follow up processes
• Ensure that students are informed about the institution application status and the offer / reject letter is forwarded promptly
• Ensure that students attend visa seminars and assessment on time
• Ensure that students prepare visa documents in a correct manner and timely as per their level of study and intake start date.
• Ensure that relevant number of students are identified for fee payments in keeping with branch office invoice targets
• Ensure that fee payments are made in accordance with institution fee payment policy and that students are aware of institutions refund policy
• Conduct Visa seminars
• Conduct Pre Departure seminars to ensure that students are prepared for the Destination student experience
• Conduct seminars at local institutions and / or events organized by other private and governments associations that will serve as an appropriate platform to brand Destination education

Preferred candidate profile

• Bachelor (or above) qualification
• Strong knowledge of destination and local education systems
• 2-3 year counselling experience preferably in the education industry
• Ability to multitask under pressure and meet deadlines
• Visible orientation towards having high quality service as integral part of work ethics
• Computer skills including, Word, Excel
• Fluent in English - written and verbal
• Strong problem resolution skills
• Experience in working with CRM systems will be desirable
• Good communication skills - written and verbal (English) skills