4261 Counselling Jobs - Page 7

About The Role The Strategy & Consulting Global Network SONG Practice | Genesys Job Title - Genesys_Level 11-Analyst_Entity (S&C GN) Management Level:Level 9-Analyst Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. Roles and Responsibilities: Functional Experience :Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience :Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage :Ability to work in high-paced and complex projects. Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Additional Information : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Our Company | Accenture Qualification Experience:5-8years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

About The Role Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. What are we looking for We are looking for a person who will be responsible to Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable. What are we looking for Candidate with BCom educational qualificationOTC Manual Billing Process Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for 1. Good communication skills2. Good in accounting fundamentals3. Flexible and adoptable to any change management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Review and analyze deductions taken by customers to identify discrepancies.Investigate the reasons behind deductions, such as pricing errors, shipment issues, or promotional allowances.Maintain detailed records of all deductions and resolutions.Gather necessary documentation to support claims and disputes.Liaise with internal departments (e.g., sales, customer service, and finance) to gather information and resolve issues.Communicate effectively with customers regarding deduction disputes and resolutions.Prepare regular reports on deduction trends, root causes, and resolutions for management review.Track and report on the financial impact of deductions on revenue.Follow up on unresolved deductions to ensure timely resolution.Identify opportunities for process improvements to reduce the occurrence of deductions.Collaborate with cross-functional teams to implement best practices.Ensure that all deductions are processed in compliance with company policies and accounting standards.Analyze data to identify trends in deductions, helping to develop strategies to minimize them. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamStrong analytical skills Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The incumbent should have good knowledge of Cash Application lifecycle and will be responsible for Posting customer payments received via Lockbox, Cash & Wire against open invoicesEnsure timely completion of work allocations related to Cash ApplicationManage the daily operations-related communications, and interactions with internal & client stakeholders both by e-mails and calls as well. He/she must have worked in Cash Applications for international clients, and BPO organizations. Actively participating the client calls and providing required resolution/inputs to leads.Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationshipMinimum 2.5-3 years of Cash Application experience in Finance & Accounting functionBPO experience will be an added advantage but not mandatoryMinimum Bachelors degree in Finance Accounting or related field Good knowledge of the AR Cash Application process. System & applications.Experience working in SAP Hanna 4 would be preferred and an added advantage.Sound knowledge of MS Excel & word.Having advanced Excel knowledge would be an added advantage.Communication & Interpersonal skillsAbility to interact with customers for daily operational activities with client SMEExcellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails.Closely work with team lead to drive process/organizational initiative Must be able to communicate both orally and in writing to with AR Cash Application SMEs Roles and Responsibilities: Match payments received from the customers against open invoicesResponsible for downloading bank statements from the bank portal and uploading them in GL for manual GL matchingFollow up with customers and clients for missing remittance adviceReview and respond to customer queries and communicate with customers for further queriesTrain new joiners and work closely with SMEs in the processHelp track the process updates and support SMEs in updating SOPs on regular intervalsRaise accurate and on-time queries and take necessary actions on resolutions receivedAchieve 100% accuracy & productivity for activities in scope.Perform quality checks for the team membersMust possess good communication skills both e-mail and oral Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short -term Capacity planning models. These forecasts inform staffing, budgeting, and operational decisions across multiple business units and channelsDesign and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Develop and maintain comprehensive capacity plans that align workload forecasts with staffing. Analyze historical run rates, efficiency assumptions, and shrinkage to model capacity needs across multiple lines of business. Ensure all product outlooks are understood and reflect expectation based on detailed knowledge of the product area, ensure that this is clearly articulated both verbally and in writing to all Stakeholders Conduct scenario modelling analysis to assess the impact of different business strategies, operational changes, or unexpected events. Partner closely with Forecasting, Scheduling, Cross functional interfacing teams to align capacity plans with hiring timelines, training schedules, and budget constraints. Translate capacity models into actionable headcount and hiring plans, ensuring service level targets and efficiency goals are met. Build and enhance capacity planning models and tools using advanced Excel, IEX Identify and escalate capacity risks and constraints; propose mitigation strategies and drive cross-functional decision-making. Identify gaps in supply versus demand and manage actions to mitigate ensuring communication with other planning teams and operational stakeholders. 1-2 years of experience in workforce management Capacity planning, preferably in a contact center or service/sales/retail operations environment. Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong business acumen and ability to link workforce metrics to operational and financial outcomes. Excellent verbal and written communication skills; ability to translate complex data into actionable insights for non-technical stakeholders. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Creation of short-term planning packs to produce 30 min interval Supply vs Demand and ABR projections by product type Provide executive-level reports and presentations with clear narratives, assumptions, and recommendations. Mentor and support junior planners and analysts within the Planning team. Provide guidance to the schedulers to help them place off phone time in the best place and optimize schedules to minimize customer impact Work closely with the forecasting team to understand the demand planning and the impact on Capacity planning Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for developing and managing accurate mid to short-term forecasting models Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Assist in generating and updating mid-term and short-term volume forecasts using historical data, trend analysis, and business inputs Develop, maintain, and continuously improve forecasting models (volume, workload, and shrinkage) using historical data, trends, and predictive analytics. Analyze daily, weekly, and monthly patterns to support dynamic staffing recommendations and capacity planning. Forecast mid to short term visit demand and job times for field mobility workforce, using historical propensities and commercial drivers. Forecast mid to short term contact demand and call handling time (AHT) for service contact center, using historical propensities and commercial drivers Collaborate with internal teams (Operations, WFM Scheduling, HR, and Finance) to gather relevant business intelligence (e.g., marketing campaigns, seasonality, product launches). Create scenario planning models to simulate and present impacts of potential business changes or disruptions. Communicate forecasts and insights to stakeholders through clear visualizations, reports, and presentations. Monitor actual performance against forecasts, perform variance analyses, and refine forecasting methods accordingly Python (Programming Language)1-2 years of experience in workforce management forecasting, preferably in a contact center or service operations environment. Proficient in Microsoft Excel (including pivot tables, formulas, and charts). Basic knowledge of data analysis tools such as SQL, R, Python, or Excel-based VBA is an asset. Experience with WFM software like NICE IEX will be an added advantage Basic understanding of forecasting methodologies (time series, regression, weighted average) Real sense of ownership and accountability to deliver against plan. Exceptional analytical and problem-solving skills, with attention to detail and accuracy. Ability to forge positive, objective relationships with Client, Operations and Support teams. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Proficiency in basic arithmetic and statistical concepts Must demonstrate perceptive, thorough and decisive approach to problem solving.Strong attention to detail and accuracy in data handling. Solid problem-solving skills with a curious, data-driven mindset Demonstrated ability to manage multiple priorities and deadlines Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Work closely with the Capacity planning team and communicate the changes in demand proactively to be baked in the capacity planning team. Create process maps, standard working instructions for the areas they are responsible for. Qualification Any Graduation

About The Role Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for NANA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Job Title Corporate Mobility Associate, 12 ( Associate) + CS&S Management Level :12, associate Location:Bangalore/ Gurgaon/Hyderabad/Chennai Must have skills: Handling visa & immigration Good to have skills: have knowledge on visas & immigration for United Kingdom Job Summary : Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility team, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries. Roles & Responsibilities: Process work visas collecting complete documents for processing invite letter / work permits. Respond with complete solution to queries on visas (if needs with help of Analyst, Senior Analysts/Specialists) within SLA. Real time update of visa trackers and ServiceNow with each step and weekly update on work permit status to applicants Work with Travel/Visa agents to ensure timely submission and collection of applications and passport. Continuously improve systems knowledge, and communications skills Perform any projects/activities assigned by the Team Lead / Manager Correspondence Able to draft mails using proper business communication language, non-aggressive and customer friendly communication Maintain and update immigration trackers and internal systems/tools to ensure accurate and up-to-date records. Manage leadership-level cases with a focus on providing personalized support, tracking progress, and ensuring timely closure. Organize and conduct sessions for travelers, providing guidance on visa processes and the procedures they need to follow while traveling. Stay updated on immigration regulations and best practices. Continuously enhance system knowledge and communication skills to improve efficiency and effectiveness. Take ownership of assigned projects and activities as directed by the Team Lead or Manager. Be adaptable to work with other teams, such as operations, when necessary, to support business requirements. Actively engage with customers, addressing their queries and ensuring all necessary documents are arranged and processed efficiently for visa services. Professional & Technical Skills: Excellent written and verbal communication skills, with the ability to correspond effectively in a business setting. Attention to detail and the ability to manage multiple tasks simultaneously. Ability to work independently and in a team environment. Strong problem-solving skills and a customer-oriented mindset. Willingness to take on additional responsibilities and adapt to changing team needs. Additional Information: - The ideal candidate should have worked with Corporates in the Field of Immigration and looking for a career in this field About Our Company | AccentureQualification Experience: Minimum of 3 to 5 years of experience in handling tax, assignments, visas, immigration compliance and related processes Educational Qualification:A University degree

We are looking for a highly skilled and experienced MD Dermatologist Consultant Doctor to join our team at Skinfinity Derma Clinic. The ideal candidate will have 2-7 years of experience in dermatology. Roles and Responsibility Conduct thorough medical examinations and diagnose various skin conditions. Develop and implement effective treatment plans for patients with different skin conditions. Perform surgical procedures, such as biopsies and excisions, as needed. Provide guidance on preventive measures to minimize the risk of skin cancer and other diseases. Collaborate with other healthcare professionals to ensure comprehensive patient care. Stay updated with the latest developments in dermatology through continuous learning and professional development. Job Requirements Hold an MD degree in Dermatology from a recognized institution. Possess strong knowledge of dermatological procedures and treatments. Demonstrate excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks is essential. Strong analytical and problem-solving skills are required. Commitment to providing high-quality patient care and maintaining confidentiality.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements Optimize schedule allocations to1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy.Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving.Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

About The Role Skill required: Contracting - Contract management Designation: Contracting Counsel Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Job Summary :Lead, structure, draft and negotiate complex client transactions in a fast-paced corporate environment including:master services agreements, outsourcing agreements, statements of work, service level agreements, licensing agreements, SaaS agreements, data transfer agreements, requests for proposals and agreements involving cloud, blockchain security, automation, systems integration and agile development. Advise senior company leadership on legal risks associated with transactions and understanding of the larger market. Manage and advise junior legal professionals in transactions and related matters. Act, and continuously evolve as, a knowledgeable and relevant advisor on legal and commercial risks associated with transactions while supporting Legal, Business and Sales Leadership in shaping and executing Accentures market-facing strategies. Contracting Legal Professionals (CLP) in Accentures Corporate Functions organization coordinate and deliver legal, contract and commercial counsel in support of Accenture s business. CLPs identify and help manage and mitigate risk and ensure ethical behavior and compliance with laws and company policies, while providing guidance and negotiating contracts leveraging commercial and market relevant positions. What are we looking for Qualifications:Law DegreeAuthorized and licensed to practice law in at least one jurisdictionMinimum 6 years of transactional experience in digital, consulting, systems integration, and/or outsourcing areas in roles with increasing responsibility, such experience should be in a law firm or in a fast-paced corporate legal/transaction group in a relevant industryMinimum of 3 years of experience negotiating Intellectual Property and Data Privacy issues preferredKnowledge and Skill Requirements:Accomplished negotiator with an understanding of principle-based negotiation strategy and tactics including the ability to present alternatives with proposed solutionsProven ability to efficiently manage a large volume of transactions independently Experience negotiating and drafting technology-based agreementsUnderstand basic principles of Finance, Accounting, Marketing, and ManagementStrong executive presence Good understanding of contracting/risk issues, including IP, as they apply to digital, consulting, systems integration, and outsourcing transactionsExcellent oral and written communication skills Additional Desirable Criteria:12-15 years of experience in legal services (for GLN Applicants)Work Requirements:Travel required.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. [REMOVE IF REQUIRED PER LOCAL PROCESS] Transfer Requirements [For Internal Applicants]:When applying to an open internal position, all employees must meet the Transfers Requirements in Policy 500 - Position and Career Model Transfers. A summary of the employee requirements are listed below. See the policy for full information (link to policy is highlighted below).Employees must meet the requirements for the position, including the minimum and/or basic qualifications and performance requirements. Employees are expected to be in their current position for a minimum of 12 months before applying to a new position. If considering a cross-border position, please pay particular attention to the visa and/or work permit requirements. In most cases, employees must already possess the appropriate work authorization for the country where the position is located. Roles and Responsibilities: Key ResponsibilitiesLead, structure, negotiate and close Accentures complex client transactions to be most advantageous from a legal and business perspectiveCounsel, guide, train and support junior CLPsStay abreast of developments affecting the company, its clients, and industries and synthesize the information to incorporate it into companys transactional practicesEducate and advise company executives with respect to legal and risk management issuesDevelop subject matter expertise in one of more areas that benefit Legal and/or our businessParticipate in developing internal guidelines, toolkits, and packaged knowledge capital on various legal and business issues Support, promote and implement Legal Group initiativesEmbrace and evolve to gain expertise in seven Contracting attributes, including becoming a pathfinder, architect, business-minded, nonconformist, inspired, relevant and technology enabled contracting professional Relationships:Reports to:Contracting Lead for the MU Supervises:As per designated role External Relationships:Accenture client executives and negotiating teams; Outside Counsel Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets. Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions Responsible to produce over and under staffing view Report Responsible to publish agent schedules to operations Responsible to process shift bids Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. Plan, monitor and optimize off-phone time in conjunction with operations considering training, team meetings and other off-phone activities with service levels. Identify ways to improve resource wastage wherever possible. Analyze contact volume data, forecasting staffing needs, and creating schedules that balance workload and employee preferences Track employee-based data e.g. absence, holiday balancing colleague fairness and entitlements with coverage requirements 1-2 years of experience in scheduling preferably in a contact center or service/sales/retail operations environment. Strong communication skills Above average reporting skills Excellent analytical skills Must possess effective organizational skills and time management skills Should have working knowledge in relevant WF tools such as IEX Strong proficiency in Excel (e.g., pivot tables, charts, formulas). Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, occupancy) and their impact on capacity models. Real sense of ownership and accountability to deliver against plan. Good analytical and problem-solving skills, with attention to detail and accuracy. Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities. Must demonstrate perceptive, thorough and decisive approach to problem solving. Proactive in highlighting opportunities to improve performance in all areas of Operations reduce costs, improve service levels optimize customer satisfaction. Proactive development of shift review proposals in line with business needs, supported by documented business case/proposal documents. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Optimize schedule allocations to meet interval level forecasts Ensure timely handling of exception requests and changes Monitor data on timeliness of frontline colleagues and adherence to schedules to optimize future schedules Administer shift bids across multiple sites and clients/lines of business through WFM tool Ensure scheduling accuracy for sites and agents and ensuring that Scheduling KPIs and O/U are optimized Qualification Any Graduation

About the Role: Leap Scholar is a one-stop platform for any aspirant wishing to study abroad. It is a transaction platform for students to apply to the university of choice. The charter for this role will include: Conduct online telephonic and/or virtual counselling sessions with students interested in studying abroad Guide students on what courses to opt for based on their profile and interest Assist students on deciding on the universities/colleges and programs to opt for Assist in preparing and filing of their applications Guiding students on the visa process and visa applications Participate in educational activities such as exhibitions and events as and when required Ideal Persona would : 1+ years of experience in counselling students on admissions to universities and colleges in the UK, USA, Canada, Australia, Germany, NZ, Europe. Understanding of various courses and career options across various disciplines Experience of guiding students on the best course option based on the students profile and career interests Sound understanding of the admission process for Diploma, Bachelors, Post-Graduation diploma, and Masters degrees in the USA, UK, or Canada. If you have the skills and experience required for this position and are passionate about international education, we encourage you to apply.

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

Initiate sales calls to connect individuals and businesses interested in our upskilling courses. Making relationships with prospects to determine their skill enhancement goals. Exceed monthly sales targets by converting leads into satisfied customers

Creating convincing Sale Pitches and drive overall clinical revenue growth through rapport building and selling skills Proven sales experience in Aesthetic and interpersonal skills High EQ and empathetic attitude.

Responsibilities: Should be Proficient in English and Hindi Should have basic computer knowledge Career counseling experience will be an addon Soft Spoken and good in communication

Key Responsibilities: Clinical Duties: Conduct psychological evaluations, including structured interviews, behavioral observations, and standardized assessments. Diagnose mental health conditions in accordance with DSM-5 criteria. Develop and implement individualized treatment plans using evidence-based therapeutic approaches. Provide psychotherapy to patients across various age groups (adolescents, adults, elderly), both inpatient and outpatient. Support patients coping with chronic medical illnesses, pain, trauma, or terminal diagnoses. Collaborative Care: Work closely with psychiatrists, physicians, nurses, and social workers to ensure integrated patient care. Provide consultation services to medical staff regarding behavioral health needs and psychological aspects of care. Participate in ward rounds, case conferences, and multidisciplinary team meetings. Crisis and Emergency Support: Deliver crisis intervention and acute psychological support for patients experiencing psychiatric emergencies. Assist in suicide risk assessment, safety planning, and management of self-harming behaviors. Patient and Family Education: Educate patients and their families on mental health conditions, treatment options, and coping mechanisms. Conduct psychoeducational workshops and support groups as needed. Administrative and Documentation: Maintain accurate, confidential, and timely documentation of patient assessments, treatment plans, and progress notes. Prepare reports for internal use, insurance providers, or legal entities as required. Training and Development: Supervise and mentor psychology interns or junior staff (if applicable). Provide mental health training to hospital personnel to enhance patient interaction and staff well-being. Research and Quality Improvement: Participate in clinical research and hospital-based mental health program development. Contribute to the design and evaluation of new psychological interventions or care protocols. Qualifications and Requirements: Education: Masters Degree in MSc (psychology) Relevant experience of 7+ years is required Location: Aster CMI Hospital , Bangalore Phone no: 9591391111 Email ID: s.anushree@asterhospital.in

This position will be responsible for the day today activities of the center and will ensure that the center function is organized and efficient and produces operational efficiencies. Responsibilities She will be responsible for driving the revenue growth as well as bringing in operational efficiencies in the Centre. Converting Inquiry into admissions Implementing Outdoor Marketing Campaign in their territory Should participate in Lead Generation activities by way of creating Events, Road Shows and in-center activity. Staff Retention Comfortable with the given KRAs / New Strategies Parent Engagement Academic Implementation Revenue Maximization Sales Desired Candidate Profile 4-10 years of experience preferable in Education/Counseling/ Sales/Customer Service Admission, Counselling and Team handling Leadership and managerial skills Excellent command over English language verbal and written Any Graduate, and additional related degree would be an added advantage Perks and Benefits Attractive Incentives

Responsibilities: * Provide career counseling & student support * Process visas for study abroad programs * Manage admission applications & immigration paperwork * Assist with enrollment procedures & work permit systems

Responsibilities: * Provide career guidance and admission advice * Conduct immigration consultations and visa applications * Promote overseas education opportunities * Manage student enquiries via phone, email, and chat

Role & responsibilities Care Manager is a critical role in the organization who drives Business & Customer Experience. The person will work towards generating revenue & conversion, creating a service oriented culture, engage with customer for 0-12 months and promote other revenue channel. Assist in providing patient counseling and education on pertinent medical issues, treatment protocols, medications and infertility treatments. The Care Manager provides a bridge between the medical and the supportive services. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Receive and route messages or documents, such as laboratory results, to appropriate staff. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. Getting the feedback form filled from the patient. Handle stressful and difficult situations in a calm and professional manner. Communicate concerns/issues to management in an appropriate and timely manner. Demonstrate gradual and persistent improvement in job performance quality. Schedule patients for physician ordered procedures. Compile and mail information packets to patients once they are scheduled for procedures. Contact and schedule patients for ordered procedures if cancellations create appointment openings. Regular phone call communication to the IVF patients regarding their appointment schedules, dosage reminders and be their first point of contact. Counsel patients on the treatment types and explain package details to the patients. Conduct education and awareness programs. Work as part of a multidisciplinary team. Support the work of other healthcare professionals in the organization. MIS & reporting. Preferred candidate profile Minimum 2 years experience as Patient care coordinator in IVF centers.

College Admission Counsellor (Part-Time) Remote (India) Part-Time 2 hours/day (Flexible Calling Hours) 10,000/month (Fixed) + 3,000 per successful conversion 3-4+ years in admissions, counselling, or student engagement for Indian Universities