3628 Counselling Jobs - Page 4

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organizations (EWO) vision of "Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities: Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications: Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models

Staff Program Manager - Technical Program Management Okta is looking for a Staff Technical Program Manager to join our Okta team where you will partner with leaders from Engineering, Product Management and Design to bring our next generation of security solutions to market. Our teams work with a customer-first mindsetrapid iteration, a high degree of ownership, and lots of product experimentation, analysis, and rapid decision-making. The qualified candidate will not only have strong TPM experience but also Engineering process development, 10 or more years of experience driving programs from inception to production in large-scale, complex, fast-paced SaaS environments. An individual who is self-motivated and driven and has demonstrated commitment to take accountability and responsibility for the success of large programs with ambiguity and competing priorities. Job Duties and Responsibilities: Structure and drive continuous and/or time-bound initiatives by clarifying priorities, enabling the execution of deliverables, defining program process flows, and providing continuous transparency. Extensive, demonstrable experience navigating interdependencies affecting complex programs (product and engineering alignment, engagement models, communications, and change management). Program manage various large-scale, complex initiatives across multiple teams; taking a hands-on and proactive approach to manage dependencies, unblock progress, define timelines, communicate commitments, introduce efficiencies, and provide workflow solutions. Anticipate and mitigate risks - by having close involvement with team goals and challenges, applying past experience, and keeping in mind the big picture. Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities. Build and maintain alignment across multiple teams to keep a focus on execution, continuous improvement, and operational excellence. Lead the introduction of new processes/workflows, to benefit Engineering teams or cross-organizational initiatives, by bringing proposed solutions to the teams and rolling them out in an iterative manner. Experience collaborating with and influencing the senior leadership team in situations without authority and with ambiguity. Exceptional communication skills, strong emotional intelligence, and the ability to tailor your message to disparate audiences Minimum REQUIRED Knowledge, Skills, and Abilities: 10+ years experience with strong technical aptitude/affinity; experience working directly with consumer-facing products and services. Experience working in a startup environment is desired to make the greenfield into a buildable product along with innovation and creativity applied in day to day activities. Kicking off and managing complex engineering integration and cross-organizational programs and scalable products, working hand-in-hand with Engineers to deliver. Experience partnering with Product Management, Design, and Engineering teams to deliver customer-facing features. Experience driving programs from code complete to General Availability (end to end go to market phases). Excellent verbal and written communication; experience effectively communicating and presenting to teams located across different locations and people ranging from individual team members to C-level executives. Strong leadership skills; Able to independently influence and resolve conflicts with others. Self-starter; able to work well in an ambiguous and constantly changing, fast-paced environment. Okta is an Equal Opportunity Employer #LI-Hybrid What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ . If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/ . U.S. Equal Opportunity Employment Information Read more Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status. Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the followinga veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Pay Transparency Okta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here . Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/agencies/ofccp . How do you know if you have a disability A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Okta The foundation for secure connections between people and technology Follow Okta Apply

Roles and Responsibilities Guide students in course/career selection Conduct personalized counselling Assist in applications and documentation Update on admission. Communicate with parents Maintain records Sales incentives

The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts. Responsibilities: Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers Effectively communicate analysis in a way that business stakeholders understand Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines Coordinates data collection, cleansing, and merging of data from separate streams Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results Facilitates and conducts root cause exercises, such as, but not limited toslicing of data, transcript reviews, verbatim analysis, round tables, and process documentation Aids in developing, execution, and measuring operational changes that are expected to improve results Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders Consistently provides updates and progress of action plans and activities Profile Bachelor\u2019s degree in related field from a four-year college or university with two-three years related experience Strong problem-solving skills Project Management skills Works well with minimal supervision yet uses appropriate resources Good written and oral communication skills Ability to communicate with all levels of management Ability to travel periodically Experience with contact centers and customer satisfaction is preferred Experience with statistical concepts and applications; knowledge of predictive modeling a plus Six Sigma training and green belt certification a plus Python and PowerBI experience a plus

. You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports Roles and Responsibilities . You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports

. You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports Roles and Responsibilities . You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports

Execute customer tooled up trials within specified time and as per the committed terms Prepare Trial data, Photo album of the trials conducted. Attend customer complaints Visit customer for tooled up trials, Productivity improvement exercises, programming tooling support Operation training Coordinate with HO Application Engineering team, for Work out on inquiries received from Marketing in the form of feasibility study, competitive time estimation, and tooled up proposal within stipulated time. (Need based) Responsibilities Accountabilities: To study the drawings at Customer end and evaluate its worth to our HO application team for preparing the tooled up offer To discuss with Customer on the tooled up offer and leverage for the tooled up Order conversion To conduct the trials at customer end in Co-ordination with HO team To attend the application related Complaints from the Customer To Provide training to our customers- First time buyers on optimum Machine usage Receive and study the customer enquiries. Prepare tooled up offer for customer with in stipulated time Based on the component, decide the appropriate process for parts machining Decide the work holding method and type based on the job nature Select the proper cutting tools and holders depending on the job material and profile Work out optimal time cycle time as per customer expectation. Prepare time sheet Develop part programs Expertise in Lathes and machining center operating knowledge Prove out the jobs on respective machine Prepare Final trial report and record the report in database Prove out the tooled up machines during commission / customer visits as per our order commitment

St. Xavier's College is looking for Assistant Professor in Commerce to join our dynamic team and embark on a rewarding career journey Teach a range of courses in the department, at both the undergraduate and graduate levels Conduct original research in the field and publish findings in academic journals and at conferences Advise students and mentor junior faculty membersParticipate in department and university-wide committees, such as curriculum committees and search committees Pursue external funding opportunities to support research and teaching activities Engage in professional development activities to stay current in the field and enhance teaching skills M.Com. (Accounting & Finance) with minimum 55% marks, NET or SET or Ph.D (under Regulation 2009) qualified. (Competence in co-curricular activities may be preferred). Qualifying age limit is 37 (Thirty Seven) as on 01.01.2025 relaxabl

This is inhouse sales where you will be handling walkin students & parents to close admission Counsel student parents courses offered by institute and close admission Courses offered to student who are preparing for NEET, JEE, IIT, Entrance exam Required Candidate profile Unlimited attractive incentives Demonstrate the product to walk in parents and student Exp in Sales, counsellor, education, BFSI, B2C, inhouse sales, Week Off - Rotational Job Time - 10 to 7pm

Identify potential clients and prospects through various channels Close sales deals in a timely manner while ensuring customer satisfaction and retention. Conduct Educational product demonstrations, presentations, and negotiations Required Candidate profile 2-5 years of experience in B2C sales Ready to work on field sales Only Male candidate can apply Exp in Sales, BFSi, Education, Counsellor, direct sales, B2C, Interested can send cv to 9560477391

You're ideal for this role if You're interested in guiding students with their career decisions You've the empathy to address all queries regarding NxtWave courses for potential learners and help them make a decision faster You've proven experience of direct interactions with customers (an added advantage) You're looking to work in the environment of a high-growth startup Having 6 months or above of experience in sales, particularly within the EdTech sector, is advantageous. What will you be doing? Acting as a mentor & guide, being a source of career advice for potential learners. Counselling learning prospects, offering career advice, and providing a sense of how CCBP 4.0 Programs can accelerate their career. Establishing the effectiveness and uniqueness of CCBP 4.0 Programs. Taking responsibility for the entire sales closing life cycle for your assigned leads. Phone/video calls, product demonstration, sales closing, and post-sales relationship management fall under this category. Maintaining a detailed database of all the interactions with the leads and providing constant feedback on the quality of the leads to the respective team. Carrying weekly revenue and enrollment targets. What are we looking for? An individual with excellent Hindi Communication skills, interpersonal abilities, and presentation skills. Highly dedicated individuals who are hardworking and extremely determined. Reliable and trustworthy individuals who can easily build rapport with prospects. People with a strong sense of empathy and great patience. People with a systematic approach to building sales funnels, tracking feedback, prioritizing tasks, and consistently exceeding targets within deadlines. A sales mindset to effectively communicate NxtWave offerings to prospective learners and achieve revenue targets. Passion for delivering the highest levels of customer service at all times. Languages Known: Native speaker of Hindi Proficiency in English will be an advantage. What do we offer? Earn up to 6 LPA (3.6 LPA Fixed + performance-based incentives) Work Location & Working Days: Work from Home 6 days a week

good english communication Preferred candidate profile

Counselling over the phone & giving appropriate information Counselling, Interacting with students and Parents. Converting inquiries into admissions. Responsible for student admission and achieve their targets Close sales and achieve monthly quotas Support students one on one in their selection of course, application process and meeting application deadlines. Should be able to assist students in obtaining the necessary documentation needed for the application process.

Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions Provide information and analysis to organizational strategic plans and reviews. Prepare performance reports by collecting, analyzing, and summarizing data and trends. Planning and implementing strategies and operations; improving systems and processes; managing staff. Determine operational strategies by conducting needs assessments, performance reviews Responsible for developing, analyzing, evaluating, delivering and interpreting our Center's key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams.

Generating and converting leads for admissions Engaging with educational institutions Sales, marketing, and business growth Counseling students and parents with follow-ups Conducting seminars and presentations for outreach Required Candidate profile Top University - 11 Campus Timing - 10AM - 6 PM (Sunday OFF) Experience: 1 to 9 Years preferably Salary: 20K to 40 K Age - 22 -30 Years Immediate Joiner 10 Positions

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Role & responsibilities Inpatient/Outpatient Billing Overseas/Corporate/Insured/TPA billing Payment Tracking and collecting inpatient deposits. Charge Posting at regular basis OT and Endoscopy Charge posting as per the attached sheet and verify the same on day to day basis. Cross checking the files before the final Bill to be approved by Authorized Person for all bills. TPA files follow-up and closure by generating outstanding amount in coordination with TPA/Insurance officer. Tracking of discounts/Cancelled bills/refunds/free bills/posting of packages Service Recovery in the billing Area. Training of the HIMS modules in billing with the proper guide line. To check pharmacy bills during final billing. To inform ward nurse and Manager Operations regarding completion of billing formality of discharging patients. To store the IPD file safely in MRD. Preferred candidate profile

Role:- Senior Admission Counsellor (Only Apply Someone Available F2F Interview ) Education:- Any Graduate Languages:- English/Hindi Mandatory(Fluent) Experience: - 2-6 Years Age :- 30 Max Job Location: - Hyderabad ( Banjara Hills) Working Days- 6 Days Industry : Education Sales experience only required Job Description: The ideal candidate must be a seasoned, high-energy professional possessing a strong sense of urgency with a strong performance-based track record of success. He or she must be capable of make cold calling and achieve the assigned sales target and eventually generate revenues for the organization. Make the sales pitch according the customers behavior and requirements. Key Responsibility: Specific responsibilities include Responsible for the course promotion and sales Meet the targets set by the team leader Effective utilization of leads and Maintain a positive and healthy conversion rate Create a positive brand image and awareness among prospective students Have a good understanding of the product information and ensure proper handling of all queries of the students by effective Counselling Make the sales pitch according the customers behavior and requirements Specific Functional Skills Required: Strong analytical skills and ability to handle complex sales situations. Presentation and Probing skills Negotiation skills Relationship building skills Business & Entrepreneurial Acumen Counselling and selling skills Specific areas of expertise required are: Must be a Graduate Should have 2+years of corporate / B2C Inside sales /Outbound sales experience with hands on experience of sales cycle. Excellent communication, counselling and selling skills Basic knowledge of methods involved in presenting, promoting and selling Online services Should be able to excellent communicate in English, Hindi Working knowledge in MS-Office Must have strong interpersonal skills, networking skills . Should be a Team player who can integrate with the sales team If ur interested kindly share me ur CV with below details... 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location - Gentella Vijaya Durga M +91 9686640353 Email: Gentella.VijayaDurga@adecco.com

We are looking for candidate who can handle -Call leads, send emails, Follow-up and convert into sales -Deal with the existing customers over call regarding the product and convert it -Post-sales coordinate proper execution of the training program Required Candidate profile Good in English communication & interpersonal required Must be good in negotiation & convincing skills. Coordinate with marketing team for Lead generation Minimum 1year exp as an admission counsellor Perks and benefits Flexible working hours & Unlimited Incentives

Looking for Behavioural Therapists to support children with ASD, ADHD & developmental concerns. Deliver evidence-based therapy, create BIPs, work with parents & professionals. Degree in Psychology/ABA; certification preferred.

Responsibilities: Conduct educational sales & marketing activities Provide career guidance & admissions support Manage edtech sales & business dev Assist with student enrollment & retention

Make Inbound/Outbound calls, and try to convert leads into enrolments • Maintain regular follow-ups with leads via calls or emails • Achieve daily, weekly, and monthly targets of conversions and follow-ups. Building strong interpersonal skill.

Role & responsibilities Has to handle the admissions. Has to make 100~200 calls on a daily basis. Has to directly deal with parents in a very obedient manner. Preferred candidate profile Must be a gradate. Should have Computer knowledge. Must be willing & capable to handle pressure. Perks and benefits Fixed salary with Incentives.

Role & responsibilities 1. Counsel potential students to help them understand our various courses and make a better career choice. 2. Conduct detailed profiling of the learner to understand the students career aspirations and learning ability; and pitch the right program. 3. Manage the complete sales closing life cycle for leads assigned. This will include understanding the lead profile, identifying the need, pitching the right course and conversion of the lead. 4. Execute prompt inquiries, follow-ups with leads through phone and emails 5. Fee tracking and follow-up 6. Data Analysis Preferred candidate profile 1. Minimum 4-8 years of relevant experience. 2. Very good verbal Communication in English and Hindi. 3. Working experience on Microsoft Word and Excel 4. Should be a quick learner and should be able to multitask 5. Good interpersonal skills. Should be able to manage relationships with colleagues within and outside the department. 6. Must have commitment to the job and high level of integrity. 7. Should have good knowledge of MS Office and Outlook. 8. Keen to learn new skills within the team.

Additional Career Level Description: Knowledge and application: Applies broad expertise and knowledge in highly specialized fields or several related disciplines. Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways. Recognized internally as a subject matter expert with the ability to work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Focuses on providing through leadership and works on projects, which requires understanding of wider business. Problem solving: Requires conceptual thinking and analysis of intangibles to understand advanced issues and implications to develop solutions with longer term impacts. Interaction: Requires advising on and conveying advanced information and persuading several diverse stakeholders/audiences. Creates formal networks involving coordination among groups. Impact: Translates functional vision into plans for a discipline and guides their execution. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Accountability: Accountable for own or team results, which may impact the entire function. May direct the activities of project teams.