Cost Management Analyst

Role & responsibilities

• The AVP - Analytics & Reporting role will:
• Develop new datasets which link customer demographics to operational costs and revenues to support customer-centric business decisioning regarding cost reduction initiatives
• Support development of Total Cost of Ownership models which allow management to make fact-based business decisions with full visibility of the impact on customers and revenue.
• Involve frequent liaison with a large range of stakeholders including:
• Key leadership roles across Cost Management
• Product owners in Retail Banking
• Other Analytics teams in Retail Banking and Global Operations
• Work collaboratively as a team of data experts to ensure that the teams objectives are met
• Provide the leadership team with data that gives confidence in the delivery of quality and service in line with Cost Management commitments and obligations
• Identifies opportunities to continuously improve and optimize the capabilities of the Cost Management program by extensively reviewing and improving existing processes
• Review of analysis, MI and reporting. Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of organizational objectives
• Leads and manages initiatives to embed and maintain a culture where good data management and quality practices prevail
• Ensure data practices comply with regulations of all locations
• Ensure good practices in the management of data tools, standards, frameworks and templates
• Track adherence to policies, frameworks and tooling associated to Data Governance and Data Quality
• Govern relationships between data elements across different systems

Leadership & Teamwork

• Authentically engages with the team, colleagues and business partners to deliver at pace
• Makes considered decisions that protect and enhance values, reputation and business
• Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within and with external business partners
• Proven track record in role modelling the Group values and behaviors, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them