Job
Description
Henry Harvin® is one of the leading providers of training & advisory services. Henry Harvin has been operational since July 2013, having offices across 11+ cities in the US, India & UAE, including Fremont (San Francisco Bay Area, USA), Dubai Mainland (UAE), Noida, Delhi, Bangalore, Mumbai, Chennai, Hyderabad, Pune, Kochi, Chandigarh) with a strong team of 400+ employees and 650+ consultants. Details Location: B-12, Sector-6 , Noida , Uttar Pradesh Working Days: 6 days/week Working Duration: 8 hours working hours, 30 minute lunch break (Total duration 8.5 hours only) Shift & Weekoff : Day shift & rotational week-off Department: Consultant Business Development Type: Permanent Job, Full Time Perks: Flexible timings, flexible weekly offs, attractive salary + incentives, and more. Required Skills ★ Excellent English communication skills with strong convincing abilities and the patience to handle customer concerns effectively. ★ Ability to manage a minimum daily talk time of 2.5 hours within an 8.5-hour shift to ensure performance and attendance compliance. ★ Strong interpersonal skills to build rapport and trust with potential and existing customers. ★ Basic proficiency in using communication tools (email, WhatsApp) and working with CRM/payment tracking sheets. Key Responsibilities Lead Management & Conversion ❖ Engage with incoming leads via phone to convert them into potential customers. ❖ Understand the customer’s education needs and recommend suitable courses. Course Pitching & Offers ❖ Promote individual and combo courses, highlighting discounts, seasonal offers, and value-added benefits. ❖ Build strong connections with customers by addressing their needs and offering personalized solutions. Pre-Sales Follow-up ❖ Send course details to interested customers via email. ❖ Follow up consistently to address queries and push for conversion, including offering additional discounts. Post-Sales Support ❖ Support customers post-enrollment, ensuring they do not face issues during payment or onboarding. ❖ Coordinate with the customer support team to resolve post-sale concerns promptly. Missed Lead Recovery ❖ Call back missed or dropped leads and work on re-engaging and converting them. Daily Updates ❖ Share daily conversion updates on the designated WhatsApp sales group for team tracking. Payment Tracking & Batch Planning ❖ Monitor the payment sheet to confirm transactions. ❖ Assist in planning and creating course batches based on successful enrollments. About Company: Henry Harvin is one of the leading providers of training & advisory services. We are a global ed-tech company based out of the US & India, certified by 'Great Place to Work'. Our brand ambassador is Chetan Bhagat. We rank amongst the Top 500 Edtech companies globally and the Top 100 ed-tech companies in India with 800+ programs for upskilling and reskilling. Henry Harvin has been operational since July 2013, having offices across 11+ cities in the US, India & UAE, including Fremont (8 The Green, Ste A, Dover, USA), Dubai Mainland (UAE), Noida, Delhi, Bangalore, Mumbai, Chennai, Hyderabad, Pune, Chandigarh, Gurgaon) with a strong team of 500+ employees and 650+ consultants.
