Coordinator - Technology Support Group

Operations & Support (100%):

• Serve as the primary contact for IT related problems and issues for Bain employees
• Install, configure, and upgrade software and operating systems
• Investigate, troubleshoot and resolve hardware and software problems on computer systems
• Maintain accurate inventory database, repair log and activity log
• Enforce TSG guidelines and policies
• Manage user accounts and set permissions
• Work with other TSG staff to test new applications and upgrades
• Coordinate off-site repairs with external vendors
• Monitor backups and periodically test backed-up data
• Assist in supervising and training more junior TSG employees
• Lead end-user training programs

About you

• Associates/Bachelor s degree or an equivalent combination of education, training and experience
• Previous corporate experience of 2-5 years preferred
• Experience in a customer service or technical support role
• Experience with remote support tools and techniques
• Experience in managing and prioritizing service requests and escalations
• Experience in creating and maintaining documentation, processes, and procedures
• Demonstrated interest and aptitude in technology and technical issues
• Communicate well with customers and members of the team, display a confident and self-motivated approach
• Strong time management and prioritization skills in a multi-tasking environment
• Ability to work well in a team environment, support other members of the TSG team as they support our customers
• Ability to be calm and think clearly under pressure
• Aptitude for analytical problem resolution, troubleshooting skills and approaches