Conversations Specialist (International Chat Process)

CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication
If youre looking for a new role that will both challenge and excite you in equal measure, and youre not afraid of ambitious targets and then we could be the place for you, What the Job Involves Ownership of all aspects in Chat Operations across the business which includes; Effectively engaging with chat visitors, often several at a time and under pressure during peak periods; Learning new knowledge banks and understanding the nature of new clients and their products or services; Learning and following established key operator questions and scripts; Writing leads within a set timeframe and including appropriate and correct pieces of information; Sending leads to the correct client, email address, and with the correct transcript, What makes you an ideal candidate Understanding live chat and experience with live chat platforms; Demonstrable ability to understand and respond appropriately to off-message user questions; Team player who loves working collaboratively in an innovative, fast growing & challenging environment ?Never say cant? attitude that helps CommVersion consolidate its market leading position, The Conversations Specialist must write fluent English Candidates should be able to demonstrate an ability to effectively engage and interact with online customers in a variety of different situations and varying industries, Candidates should also be able to write and deliver accurate and precise leads that fully reflect the nature of the chat, The details Work Experience: 0-2 years Department: Operations Position: Full-time Working Days: Rotational shift (Any 2 days off) Hours: 9 hrs WFH/WFO: WFO Interview Rounds: Test, Trainer, and Operations round,