Company Description CommVersion's SmartChat combines predictive AI with human persuasion to transform website visitors into qualified leads around the clock. Designed for marketers aiming to reduce CAC and increase pipeline, SmartChat generates 30% more inquiries from existing traffic without additional effort. Trusted by leading brands across industries including real estate, travel, healthcare, and automotive, SmartChat is a fully managed Lead Conversion Engine. Role Description This is a full-time on-site role for a Conversation Specialist located in Mumbai. The Conversation Specialist will be responsible for engaging with website visitors in real-time, using both predictive AI tools and human communication skills to convert traffic into qualified leads. Daily tasks include monitoring and managing chats, responding to inquiries promptly, and providing helpful and persuasive information to visitors to encourage conversions. Qualifications Excellent communication and interpersonal skills Ability to engage with website visitors in a persuasive and friendly manner Proficiency in using AI tools and technology for assisting with lead conversion Experience in real-time chat management Strong problem-solving skills and ability to work effectively in a fast-paced environment Detail-oriented with good organizational skills Bachelor's degree in Business, Marketing, Communications, or related field Previous experience in sales, customer service, or related fields is a plus
As a Content Writer & AI Prompt Specialist at Commversion, you will play a crucial role in crafting clear, persuasive knowledge content and optimizing AI chatbot prompts. Your primary focus will be on translating complex client needs into engaging KB articles and conversion-focused conversational copy to enhance chat-to-lead conversions and improve overall customer experience. Key Responsibilities: - Develop Knowledge Bank (KB) content for B2B clients with a strong emphasis on clarity, professionalism, and alignment with Commversion's lead-gen strategy. - Create creative contest/engagement content for internal operations teams. - Collaborate with Operations, QA, and Training teams to convert complex client requirements into easy-to-follow content. - Design, test, and refine AI prompts to train chatbots for accurate, natural, and conversion-focused conversations. - Ensure tone consistency across all KB and AI responses, maintaining a professional, persuasive, and customer-centric approach. - Track bot performance, analyze prompt effectiveness, and continuously optimize for lead conversion. - Stay updated on AI/LLM advancements to recommend improvements. Required Skills and Qualifications: - 2-4 years of experience in conversation design, UX writing, or product content writing. - Proven experience in content writing, preferably in B2B SaaS, real estate, mortgage, or marketing. - Hands-on experience in AI training or prompt engineering using platforms like OpenAI, GPT models, Dialogflow, Rasa, or similar. - Strong understanding of lead-generation processes and customer engagement psychology. - Excellent writing, editing, and communication skills. - Ability to manage multiple KB articles, contests, and bot training tasks simultaneously. - Bonus: Experience in chat process training, CX optimization, or quality audits. Good to have: - KB articles that are clear, engaging, and reduce repeated queries. - AI bots that deliver higher chat-to-lead conversion percentages. - Contest write-ups that boost operator participation and motivation. - Reduced manual intervention in chats due to smarter bot responses. In this role, you will have the opportunity to make a significant impact by leveraging your skills in content writing and AI prompt engineering to drive conversions and enhance customer experiences. Please note that the work experience required for this position is at least 2 years for experienced candidates, while fresher/entry-level applicants are welcome for intern positions. The role falls under the Knowledge department as a full-time position, with working days from Monday to Friday for 9 hours either from the office or work from home. The interview process consists of assessment, screening, and a final round.,
Company Description CommVersion’s SmartChat combines predictive AI and human persuasion to convert website visitors into qualified leads - 24/7. Specifically designed for marketers looking to lower Customer Acquisition Costs and increase pipeline, SmartChat delivers 30% more enquiries from your existing traffic with minimal effort. Unlike a chatbot, it is a fully managed Lead Conversion Engine trusted by leading brands across various industries, including real estate, travel, healthcare, and automotive. Role Description This is a full-time on-site role located in Mumbai for a Conversational Specialist. The daily tasks include engaging with website visitors using a combination of AI and persuasive communication to qualify leads, managing multiple conversations simultaneously, conducting research to personalize interactions, and collaborating with the marketing team to improve conversation strategies. The role requires excellent communication skills and the ability to work efficiently in a fast-paced environment. Qualifications Excellent written and verbal communication skills Ability to engage and build rapport with website visitors Experience in conducting research and personalizing interactions Ability to manage multiple conversations simultaneously Experience in working in a fast-paced environment Bachelor’s degree in Communications, Marketing, or related field Previous experience in customer service or lead qualification is a plus Proficiency in using AI tools for conversation management is beneficial