Contracts Manager

Job Summary:

Sales Order Management Professional

• Must-Have: Excellent written and verbal communication skills in English

• Must-Have: Strong letter drafting skills

• Must-Have: Ability to speak in Hindi (spoken communication)

• Open to both Male and Female candidates

Key Responsibilities:

• Order Management:

• Receive and process customer orders in the ERP system.
• Verify accuracy of pricing, delivery terms, product codes, taxes, and schedules.
• Coordinate with production, planning, and inventory for timely execution.

• Documentation & Technical Submissions:

• Maintain organized documentation for orders, contracts, and dispatches.
• Coordinate with design/engineering teams to collect and submit technical documents (e.g., drawings, datasheets, QAPs).
• Track submission dates, approvals, and customer responses.

• Communication & Letter Drafting:

• Draft professional letters and emails for customer correspondence, clarifications, time extension requests, contract amendments, and follow-ups.
• Ensure high standards in written communication—clear, concise, and grammatically correct.
• Act as a communication link between clients and internal departments.

• Customer Coordination & Payment Follow-up:

• Communicate order status, delays, and delivery schedules to clients in both

  English and Hindi

  .
• Follow up with customers for

  receivables and pending payments

  as per commercial terms.
• Support the finance team with billing documentation and payment reconciliations.

• Dispatch & Delivery Coordination:

• Coordinate with stores/logistics for on-time dispatch.
• Ensure accuracy and compliance in dispatch documents (invoices, packing list, e-way bills, etc.).

• Reporting:

• Maintain dashboards for open orders, document status, dispatch timelines, and receivables.
• Share regular MIS reports with management.

• Travel:

• Willingness to travel for customer meetings, dispatch follow-ups, or project-related coordination (as needed).

• Required Qualifications:

• Bachelor’s degree in Engineering or Commerce or related field.
• 3–7 years of relevant experience in sales order processing/documentation in a manufacturing or industrial environment.

• Excellent communication skills in English (spoken and written) – Mandatory

• Ability to speak in Hindi – Mandatory

• Strong business letter/email drafting skills – Mandatory

• ERP system experience (SAP, Oracle, or equivalent) and good proficiency in MS Excel/Word.

• Preferred Qualifications:

• Experience in

  electrical equipment manufacturing Industry

  .
• Exposure to

  technical documentation

  , drawings, QAPs, and compliance formats.

• Key Skills:

• Written communication and formal correspondence
• Customer service and payment follow-up
• Document management and record-keeping
• Coordination across departments
• Time and task management
• Multilingual: English (mandatory), Hindi (mandatory),