Job
Description
Senior Content Strategist Role Summary As a Senior Content Strategist, you ll help us shape digital experiences and create clear, cohesive, and compelling content. You ll work closely with an established Content Strategy team to build and champion a strong content strategy practice across the organization. You will be responsible for content design, UX writing, and content strategy activities throughout the Product Design process. You ll work with colleagues in UX, Design, Research, Product, Engineering, Brand and Communications, and Donor Experience to plan and design content that connects with users and helps them complete their tasks. What you ll do Develop and contribute to content strategies that improve the experience users have when using our products and services Plan, write, and edit content across multiple channels including web and mobile apps, help, notifications, and in-app guidance Work closely with a team of designers, researchers, product managers, and engineers to bring a content lens to strategic decision making Align team members and stakeholders on content objectives and requirements, advocating for userfriendly content solutions that achieve Charitable Impact s business goals Develop content journeys to plan what, when, and how to present information to users Contribute to wireframes and prototypes to define content placement and interactions Support user research and conduct content testing, and use findings to inform content strategy and how information is presented Conduct content inventories and audits, and document content plans and engage stakeholders throughout projects Work with colleagues to build, maintain, and share content design guidelines to scale best practices in content creation Support the development of message frameworks, taxonomies, content migration plans, content workflows, and governance guidelines Track and monitor content-related metrics What we re looking for Within the Product Design team at Charitable Impact, we believe in a thoughtful, empathetic and user-first approach to everything we do. Our mindset is that of empathy and seeking to understand. As a team, we are looking for people who share our passion for making charitable giving a more prominent and engaging part of social reality at large. As such, we are looking for a strategically-oriented self-starter who will champion our values Role Description: Senior Content Strategist (imagination, courage, kindness, respect and generosity) and care about creating equitable and inclusive spaces for all. Specific to this role, we are looking for: 5+ years of content strategy experience, or a combination of content strategy and content design/UX writing experience in a product-focused environment Experience developing and implementing content strategies and/or communications strategies for different audiences Adept at using language that is compelling, concise, and user-centred to simplify complex interactions, guide users through a digital experience, and increase product adoption and engagement Experience writing for web and mobile products, and a variety of content formats including instructional support content, in-app guidance, push, and email notifications Experience creating a content design system from scratch and initiating changes and additions to guidelines and terminology as needed Excellent communication, presentation, and analytical skills; the ability to communicate and defend concepts clearly and persuasively across different audiences and varying levels of the organization with a diplomatic and open mindset Ability to balance multiple work streams simultaneously Proven ability to work independently and collaborate with cross-functional team in a fast-paced environment Meticulous approach to documentation and organization Experience using tools including Pendo, Chameleon, Appcues, Figma, JIRA, Confluence, Courier, Maze, Airtable, or similar tools Knowledge of UX design principles and methodologies Knowledge and application of on-page SEO best practices Keen interest in AI and experience incorporating AI into content workflows EXPERIENCE 6-8 Years SKILLS Primary Skill: Content Strategy Sub Skill(s): Content Strategy Additional Skill(s): UX Design, Content Strategy
