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Content Strategy Analyst II

Content Strategy Analyst II

Mastercard

1 - 6 years

14 - 19 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

content strategy technical writing generative ai customer service ai cms information security process improvement media content management content creation ai tools xml digital payments technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:

Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview:

This position supports the creation, delivery, and maintenance of technical documentation that supports Mastercard products and services.

Role:

Collaborate with cross functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content
Accountable for the successful completion of high-quality projects within the technical writing function
Ensure the documentation algins with the CS&D writing standards
Manage the review lifecycle and address input and feedback received from internal business partners and external customers
Provide excellent customer service to our business partners and customers
Author in XML or markdown, for content creation and editing
Use screen capture and graphic tools to add visuals to your document
Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
Leverage AI tools to enhance productivity as per company guidelines
Demonstrate the following Mastercard Way principles and behaviors:
Create value for our customers, partners, and colleagues
Grow together to achieve our goals
Move fast on what matters most for our customers and Mastercard

All About You:

1-8 years of technical writing experience
Strong organizational and time management skills
Strong written and verbal communication skills
Technologically savvy, with a process improvement mindset
Adaptable to dynamic change and ambiguity thriving in a fast paced environment
Ability to identify process improvement opportunities
Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
Basic working understanding of content localization
Ability to work independently including the ability to problem solve and troubleshoot
Experience with Microsoft Office products
Experience with content management system (CMS) and other authoring tools, such as Ixiasoft, Oxygen, xMetal, Visual Studio Code
Basic understanding of DITA/XML, HTML, and PDF
Experience with MSTP/Chicago/any other technical publication guidelines
API specification documentation experience is a plus
Understand usage of generative AI to enhance productivity, create content drafts, or refine existing documentation, and stay current on how these technologies impact content strategy

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Content Strategy Analyst II