Content Moderation _ Team Lead

Job Description

Experience 2+ years (as a Team leader in relevant industry) Location: Hyderabad-Madhapur Role and Key Responsibilities: • Managing a team of 20 to 25 FTE's • To understand the process and SLA • Ability to gauge the caliber of agents and identify training needs • Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency Prerequisites are excellent communication and experience in dealing with intellectual property laws/guidelines. • Ensure that the internal/external targets are met and the team shows continual improvement month on month. • The role holder will be accountable for self-performances of the team he is aligned to • Communicate effectively with the client to resolve issues and disseminate updates on the floor. • Client, Customer & People Management • Effective performance planning for self and team and time management and skill to self- organize • Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations • Handle escalations for the team • Quality and Process Improvement Initiatives • Ensure feedback for the process/Continuous Process improvement • Team's Career Planning/manage team performance & expectation • Evaluation of operational practices and procedures • Participate in client call, calibration calls • Should meet self productivity target month on month Key skills & knowledge: • Content moderation experience is mandatory • Excellent verbal and written communication skills • Good excel and presentation Skills • Should be willing to work in shifts, Sat/Sun (24/7) along with split weekly off. We work 6 days a week. • Overall, should be a good team player with willingness to learn and drive to achieve • Should be able to drive Continuous Improvement in process Educational Qualification : Any Graduate