Content & Knowledge Management Associate 2

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. In knowledge management at PwC, you will focus on the organisation, creation, and dissemination of knowledge and information within the organisation. Your work will involve developing and implementing knowledge management strategies, processes, and tools to capture, store, and share knowledge effectively. You will collaborate with various teams to identify knowledge gaps, facilitate knowledge sharing, and promote industry leading practices to enhance organisational learning and decision-making.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
  

Content & Knowledge Management

• Publish and maintain large volumes of content on PwC internal portals.
• Sanitize documents to mitigate Firm risk
• Collaborate with onshore teams to support content collection, sanitization, archival, and retrieval processes.
• Act as a custodian of knowledge assets for internal stakeholders.
• Contribute to content development for marketing materials, internal campaigns, and reporting.
• Enhance existing content on Connected Source to ensure continued business relevance. 
• Upload and manage knowledge assets using Connected Source content management system (CCMS).
  

Project Support & Best Practices

• Manage diverse requests with quick turnaround times and high quality.
• Have ability to handle and prioritise multiple tasks with attention to detail
• Identify and share process improvement opportunities and best practices.