Content Delivery Specialist

As a Technical Support Specialist for Signiant and Aspera, you will be responsible for providing technical assistance to customers and partners. Your daily tasks will include monitoring multiple Signiant Aspera Manager Dashboards to ensure smooth operations. You will troubleshoot any failed transfer jobs within the agreed Service Level Agreement (SLA) using the Signiant Aspera Managers dashboard. Additionally, you will work closely with the monitoring team to schedule downtime for agents" servers and coordinate maintenance windows with the L3 team. You will also collaborate with 3rd party contacts to troubleshoot issues directly. Managing Signiant Aspera users to ensure correct configuration with associated agents will be a part of your routine tasks. Your role will involve providing superior technical support to Content Delivery users through various channels such as phone, emails, or chat. You will collaborate with Engineering and Development teams to assist in developing patches, updates, and scripts to resolve customer issues. Furthermore, you will contribute to the creation and maintenance of knowledge base articles for the customer support knowledge base. To excel in this role, you should have a minimum of 3-5 years of experience in a post-production environment with skills in asset management and delivery. Additionally, you need at least 3 years of professional IT experience working with File transfer accelerator Aspera and Signiant. A good understanding of Signiant Aspera error codes is essential for this position. Networking knowledge and troubleshooting experience, including Administration, Routing, Switching, Firewalls, and Load Balancers, will be beneficial. Proficiency in Linux and Windows system administration is required. You should be flexible to work a variety of shifts for support coverage. Strong oral and written communication skills are necessary for effective interaction with customers and internal teams. You should possess strong technical troubleshooting and analytical skills to address complex issues efficiently. By meeting or exceeding support and project-specific goals and objectives, you will contribute to the success of the technical support team.,