Content delivery- Signiant/Aspera

You will be responsible for providing technical assistance to Signiant and Aspera customers and partners. Your daily tasks will include monitoring multiple Signiant Aspera Manager Dashboards, troubleshooting all failed transfer jobs within agreed SLA via Signiant Aspera Managers dashboard, and coordinating with the monitoring team regarding scheduling downtime for agents servers. Additionally, you will work with the L3 team to coordinate all maintenance windows and with 3rd party contacts to troubleshoot issues directly. You will manage Signiant Aspera users to ensure correct configuration with associated agents and provide superior technical support to Content Delivery users via phone, emails, or chat. Collaboration with Engineering and Development teams will be essential to assist in developing patches, updates, and scripts to resolve customer issues. Furthermore, you will assist in creating and maintaining knowledge base articles for the customer support knowledge base. To excel in this role, you should have a minimum of 3-5 years of experience in a post-production environment with skills revolving around asset management and delivery. You must also have at least 3 years of professional IT experience with File transfer accelerator Aspera and Signiant, as well as a good understanding of Signiant Aspera error codes. Networking knowledge and troubleshooting experience, including Administration, Routing, Switching, Firewalls, and Load Balancers, are required. Proficiency in Linux and Windows system administration, ability to work various shifts for support coverage, excellent oral and written communication skills, and strong technical troubleshooting and analytical skills are also necessary to meet or exceed support and project-specific goals and objectives.,