Contact Center Representative I-6

CoverWallet

0 - 6 years

1 - 4 Lacs

gurugram

Posted:10 hours ago| Platform:

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Skills Required

purchase excel ecc focus agile representative customer service management corporate strategy slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Colleague provides comprehensive telephone, email and webchat support directly to clients by: Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines
Following client specific requirements to meet each clients exact needs
Delivering a high level of Customer Service for all internal and external customers
Applying the processes and procedures of the team in daily work
Achieving team and individual targets (KPIs, SLAs, quality targets)
Reviewing and updating procedures and documentation
Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)
Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements
Building strong relationships with client teams, client representatives and third-party providers
Communicating with relevant parties using the appropriate communication channel and language
Performing additional tasks as requested by your manager
Colleague will work closely with senior members of the team to increase understanding of the client, processes and tools/systems
Colleague should actively participate in team meetings and seek opportunities to develop self and others where possible

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