Consumer Insights Analyst (Nutritionist)

About MuscleBlaze:

About the Role:

Dietician or Nutritionist

This position requires a balance of subject-matter expertise, excellent communication skills, and a proactive approach to online reputation management.

Key Responsibilities:

1. Customer Query Management

• Respond to customer queries related to nutrition and product usage across platforms including social media, e-commerce reviews, and emails.
• Provide accurate, easy-to-understand responses rooted in nutritional science and product knowledge.

2. Online Reputation Management (ORM)

• Monitor and manage brand mentions, customer reviews, and feedback across all online channels (Amazon, Flipkart, social media, etc.).
• Address negative feedback professionally and work toward resolution in a timely manner.
• Collaborate with customer service and marketing teams to maintain a consistent and positive brand image.

3. Product Knowledge & Guidance

• Develop a deep understanding of all products – their ingredients, benefits, usage guidelines, and target consumers.
• Ensure all product-related communications are scientifically accurate and consumer-friendly.

4. Consumer Insights & Reporting

• Identify patterns, concerns, and feedback trends from customer interactions and share actionable insights with relevant teams.
• Assist in creating FAQs, content recommendations, and product improvements based on consumer data.

5. Cross-Functional Collaboration

• Work closely with the marketing, R&D, and customer service teams to ensure alignment on customer communication strategies and product messaging.
• Participate in knowledge-sharing sessions and contribute to continuous improvement initiatives.

Key Requirements:

• Bachelor’s or Master’s degree in 

  Nutrition, Dietetics, or a related field

  .
• 1–3 years of experience in a client-facing role, preferably in nutrition, wellness, or customer engagement.
• Strong verbal and written communication skills.
• Familiarity with ORM tools, social media platforms, and e-commerce portals is a plus.
• Analytical mindset with the ability to extract and report key insights from customer interactions.
• Empathetic, solution-oriented, and able to maintain a professional tone in high-pressure situations.

Why Join Us?

• Be a core part of a mission-driven brand focused on health and well-being.
• Work at the intersection of science, communication, and customer experience.
• Enjoy a collaborative, growth-focused work environment.
• Opportunity to directly influence product and service improvements through real-time feedback.

Role & responsibilities

Preferred candidate profile