Consultant II Destination Services

Liaise with the employee, supplier providers and internal stakeholders andcoordinate the temporary housing throughout the booking process.
Provide single point of co-ordination for all phases of International relocationactivities, administering and policing client policy on behalf of client as outlinedin their specific policies Provide impeccable customer service to assignee and their family Coordinate the delivery of services and manage vendors as dictated by clientpolicy Counsel employees to the best utilization of program benefits Demonstrate sound knowledge of products and services Dealing with Client s employees on a day to day basis in accordance with theirpolicy Deliver the International Relocation products and services to the employee Strive to maintain Cartus position as the Market Leader by continuing to deliverexceptional customer services Participate in special projects as needed, including client presentations andclient/supplier training Identify growth opportunities and refer it to the Account Management Team Be responsible for the co-ordination of Cartus Services, i.e., language, and crosscultural training. To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle Demonstrate knowledge of policy and programs in all interactions with client Recommend enhancements to client policy, dependant on the client you are working with. Evaluate client policy and recommend revisions and customization as appropriate Provide consultative expertise regarding industry best practices and program administration Research information to assist clients in the development of new and existing international policies and compensation programs. Develop and maintain all pertinent records and ad hoc reports for management review and decision making Maintain and Manage relationships with Cartus internal departments and external suppliers/partners in regards to reaching the clients expectations Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes. Ensure 100% accuracy and data integrity in all Cartus systems Maintain compliance with Cartus core values, practices, and standards Assist with the development and training of Train new internal personnel