Job
Description
Job Overview The Operations Analyst (OA) is a member of Global Sourcing Operations & Capabilities (GSOC) and will be an integral member, working collaboratively with Sourcing Buyers and Category leaders, the broader GSOC organization, and also cross-functionally (i.e. Digital & Technology). As an OA, you will deploy standard operations, tools & processes by appropriately matching resources to support business priorities and drive results. Depending on the area of support, you may be partnering with both external suppliers and internal partners to support overall Sourcing initiatives. Strong communication, project management and change management/influence skills are imperative to lead stakeholders from customized processes to standard process. You will participate in governing standard process through reporting, analytics, and Source to Pay process support or project management. Key Accountabilities Category and Buyer Support Process Execution including Category Specific Category Management Analytics Global OA support and initiatives - onboarding systems, tasks, context support and leveraging standards E2E Execution including Forecast/RMWB, Contracting, New & Disco d Products, New Vendor set-up, Inventory/Waste Tracking Budgeting: SP/MMO/MRB/Freight analysis, Vendor Allocation Bidding Events: RFQ support spec validation, requirements gathering, support value assessment. Contract Mngt Process Execution of SAP Time / volume contracts, uploading/reviewing signed contracts into repository, manage contract cycle. analyzing, webforms, T&C s HCS Support: Category management analytics. Facilitate and educate on S2P tools and resources Taxonomy and Spend Classification support Integration/ Acquisition/ Divestiture Support Category Specific Operational Tasks System Optimization & Trouble Business & Platform Service Support Systems expert (SAP, AFO, gPLM, Coupa, Maximo, gBuy, GEP Smart, GContracts) site navigation, guidance, pulling/formatting reports, purchasing transactions & escalations (POs, Invoices, catalog price changes). A/P process, payment terms and Taulia execution and support Inbound Logistics escalation and other (replenishment, inventory mngt, forecast/new products/RMWB, waste, disco) Provide support to PSS Delivery Issues, New Goods Shipped # setup GoBuy, Ask the link & Tail Spend support site navigation guidance, support buyers with key document maintenance (preferred vendor list, taxonomy Optimization Opportunities within tools & processes. Continual update of Buyer Matrix and Preferred/Approved Vendor work. Data Analytics and drive HMM savings Internal & External Relationship Management P2P Policy Champion Quality Customer Service for clients Support vendors with invoicing guidance (ex. AP issues) Facilitate and Lead Vendor/Stakeholder through new vendor set up Adhoc troubleshooting & maintenance requests Escalation point for key stakeholders (PSS, AP, Plants etc) Supplier Change & Performance Management (switching suppliers) Risk Management (deliveries, contracts, inventory) Quality Issue Resolution Support Communicate to key stakeholders and receive continual feedback Ensure vendors are integrated properly in various systems (SAP/MRB/Coupa/Maximo and Vendor Contacts) Contacting Carriers/Answering Carrier Questions Qualifications and Skills Education: Bachelor s degree in Business Administration, Supply Chain, Analytics, or a related field. Experience: 3-4 years in analytics, process management, or a similar role. Basic expertise in tools such as SAP APO, Excel, and data visualization platforms. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced, collaborative environment. Key Performance Indicators (KPIs) Timely resolution of system issues and troubleshooting cases. Achievement of cost-saving targets and category goals. Supplier performance and compliance with SLAs. Successful completion of optimization projects and system enhancements. Data, Spend analysis & support for the region/category stakeholders
