Connectivity Coordinator, Homes & Villas by Marriott Bonvoy

JOB SUMMARY

The Connectivity Coordinator works with the HVMB Continent leadership team to support the onboarding and management of Home Management Companies (HMCs) onto the Homes & Villas by Marriott Bonvoy (HVMB) platform. To do this, the coordinator works with the Home Management Company (HMC), Connectivity Provider (PMS or Channel Manager) and internal Marriott International / Sapient technology teams to bring listings live, and to troubleshoot connectivity issues with existing HMCs when required. The role will be measured by the number of Home Management Companies / listings connected to the platform and the time it takes to resolve connectivity issues.

This role will report to the Director, International Account Management (HVMB).

CANDIDATE PROFILE

Education & Experience Required

• Bachelor’s degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 2+ years’ experience in business / partnership development, real estate / home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
• Strong project management and organizational skills with a service mindset
• Demonstrated ability to work in a fast-paced environment, managing priorities, with excellent time management skills
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment
• Self-starter, take initiatives and works proactively
• Demonstrated ability to work efficiently and effectively on global teams with teammates and clients in countries across the globe
• Professional demeanor, capable of expressing confident, independent judgment
• Entrepreneurial mindset
• Analytical thinker with strong interpersonal and email communication skills
• Fluency in written and verbal/spoken English is a must

Education & Experience Preferred

• 1 + years of experience in the residential home rental sector

KEY ACCOUNTABILITIES

Technical Onboarding & Connectivity Support

• Serves as a connectivity subject matter expert. Keep HVMB internal knowledge centers up to date with accurate information for each Connectivity Provider (PMS or Channel Manager).

• Responsible for onboarding Home Management Companies, once contracting and Due Diligence has been completed.

• Ensure content, calendar availability, fees, amenities and address meet HVMB requirements and flow through the technical connections seamlessly.

• Perform high level / directional technology troubleshooting, open tickets and seek resolution in a timely manner.

• Resolve connectivity issues and complete connection migrations for Home Management Companies live with HVMB

• Publish units to the HVMB platform.

• Suggest and implement enhancements to systems and processes.

• Perform other duties as appropriate.

This is a one-year fixed-term contract, with the possibility of renewal based on performance and business needs. Please note that the role also involves working in flexible/alternate hours to effectively collaborate with teams in U.S. time zones.