If digital transformation, next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best-in-class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.
What s in it for you?
At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time, transportation and parental leave
Were seeking a skilled and motivated L1 Support Engineer to join our Knowledge Management & Research team. In this role, you will be instrumental in ensuring secure and efficient User Access Management (UAM) for our critical knowledge base built on Atlassian Confluence. You will play a vital role in maintaining the integrity of our information environment by processing user access requests and revoking access as needed, following established workflows and procedures. This is an excellent opportunity to launch your career in User Access Management (UAM) within a supportive team environment and gain valuable hands-on experience.
- Foundational knowledge of Identity and Access Management (IAM) principles.
- Familiarity with LDAP systems (Microsoft Active Directory preferred).
- Experience using ticketing systems, particularly JIRA.
- Ability to read and understand technical documentation.
- Strong problem-solving abilities with a focus on root cause analysis.
- Demonstrated ability to escalate issues effectively to higher support tiers.
- Basic understanding of Atlassian Confluence is a plus.
Required Skills & Qualifications:
- Process user access requests for corporate Confluence instances, adhering to standardized workflows and security protocols.
- Prepare and manage user access revocation requests for Confluence instances, ensuring the access control process according to company policies.
- Work with and interpret access permission matrices to ensure accurate and consistent application of User Access Management (UAM) controls.
- Review all incoming support tickets related to Confluence platforms, analyze ticket details, and accurately assign them to the appropriate team or specialist in case of escalations.
- Contribute to the continuous improvement of our User Access Management (UAM) processes by identifying opportunities for optimization and efficiency gains.
Essential Soft Skills:
- Exceptional communication and interpersonal skills, both written and verbal.
- Sharp critical thinking abilities with a keen attention to detail.
- Systematic and organized approach to work, ensuring accuracy and efficiency.
- A collaborative team player who thrives in a supportive environment.
- Ability to interpret and clearly document complex information.
- Quick learner with a strong desire to expand your knowledge of IAM principles and technologies.
- Process user access requests for corporate Confluence instances, adhering to standardized workflows and security protocols.
- Prepare and manage user access revocation requests for Confluence instances, ensuring the access control process according to company policies.
- Work with and interpret access permission matrices to ensure accurate and consistent application of User Access Management (UAM) controls.
- Review all incoming support tickets related to Confluence platforms, analyze ticket details, and accurately assign them to the appropriate team or specialist in case of escalations.
- Contribute to the continuous improvement of our User Access Management (UAM) processes by identifying opportunities for optimization and efficiency gains.
