Configuration Specialist

Greetings from Peoplefy!

Configuration/ServiceNow Specialist

Experience - 5+ years

Location - Pune - Hybrid

Key Responsibilities

• Administer, configure, and support

  core ServiceNow modules like

  Incident, Problem, Change, Request, and CMDB

  .
• Maintain and enhance

  CMDB data quality

  , ensuring accuracy and completeness of configuration items.

• Develop workflows, business rules, UI policies,

  and scripts to automate and optimize processes.
• Monitor platform health and performance, and proactively resolve technical issues.

• Evaluate and implement new ServiceNow modules

  and features in line with best practices.
• Collaborate with IT and business teams to improve processes and user experience.
• Support system integrations (e.g., with Active Directory and monitoring tools).
• Build reports and dashboards to enhance visibility and decision-making.

Required Skills & Experience

• 4+ years

  of hands-on experience in

  ServiceNow administration, support and development

• Strong experience of

  ServiceNow CMDB

  (Configuration Management Database) and its components.
• Experience with

  ITIL processes

  and ITSM tools (e.g., ServiceNow, Jira Service Management).
• Excellent problem-solving and communication skills

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